A computer program product for managing key performance indicators (KPIs) in an enterprise business having a plurality of business units, the computer program product comprising a computer readable storage medium having program instructions embodied therewith, wherein the computer readable storage medium is not a transitory signal per se, the program instructions executable by a device to cause the device to perform a method comprising:
- configuring a network architecture of a business process management system for managing the KPIs of the enterprise business, the network architecture comprising:
- a server including a business activity monitoring (BAM) software engine and a Web based application platform;
- and
- a plurality of client devices connected to the server over a network, wherein each client device of the plurality of client devices is located at a separate business unit of the enterprise business, and the server and the plurality of client devices communicate over the Web-based application platform by sending hypertext transfer protocol (HTTP) requests between the server and each client device;
- displaying in a web browser, by the server, a user interface by sending an HTTP request to a universal resource locator (URL) of a web server, receiving executable data from the web server and executing, by the web browser, the executable data to produce graphics displayed by the user interface, wherein the graphics displayed by the user interface comprises:
- a first user interface element comprising a graph showing values of a key performance indicator (KPI), wherein the KPI is calculated by taking a weighted average of all local KPI values provided by each separate business unit of the enterprise business;
- a second user interface element comprising an alert displayed by the user interface when the KPI falls below a threshold value and further displays corrective actions previously taken to cure declines in the KPI, wherein displaying the corrective actions previously taken comprises:
- storing in a database a multiplicity of different records, each of the records including information defining both corrective actions previously taken and also a corresponding different deficiently performing KPI;
- determining the threshold value for each KPI in the database;
- receiving from over the network, a measured value for the KPI in the database that is determined to fall below a corresponding threshold value and responsive to determining that the measured value falls below the corresponding threshold value:
- locating in the database a record associated with the KPI identified as a deficiently performing KPI,
- retrieving from the located database record, associated information defining previously effectuated and stored corrective actions taken to increase the deficiently performing KPI, and observed trends in the KPI before the KPI decreased in the past, and
- displaying the associated information defining previously effectuated and stored corrective actions as part of the second user interface element of the user interface;
- a third user interface element comprising a pull down menu configured to select the KPI, and a text field to enter information pertaining to corrective actions taken to cure a decline in the KPI below the threshold and a button to effectuate storing to the record, corrective action information entered into the text field;
- and
- a fourth user interface element configured to issue new directives for the KPI, wherein the fourth user interface element comprises pull down menus to select the KPI to modify, how to modify the KPI being selected, how much to modify the KPI being selected, a cost restraint indicating a directive to modify the KPI while keeping an affect on costs below a cost threshold and a time period necessary for effectuating the new directives.