# US 10,771,604 B1 · 911 call assistance for assisted device user > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 10,771,604 B1 - Document ID: US10771604B1 - Status: Granted - Kind: B1 - Application number: 16/732,894 - Filed: 2020-01-02 - Granted: 2020-09-08 - Earliest claimed: 2010-01-13 - Assignees: Ultratec, Inc. - Applicants: Ultratec, Inc. - Inventors: Robert M. Engelke; Kevin R. Colwell; Troy D. Vitek - Web page: https://patentgrep.com/patent/US10771604B1 ## CPC - H04M 1/2475: {for a hearing impaired user} - H04M 3/42153: {by subscriber} - H04M 3/42391: {where the subscribers are hearing-impaired persons, e.g. telephone devices for the deaf} - H04M 3/5116: {for emergency applications} - H04W 4/16: Communication-related supplementary services, e.g. call-transfer or call-hold - H04W 4/90: Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS] - H04M 2203/256: comprising a service specific user interface - H04M: TELEPHONIC COMMUNICATION (circuits for controlling other apparatus via a telephone cable and not involving telephone switching apparatus G08) - H04W: WIRELESS COMMUNICATION NETWORKS (broadcast communication H04H; communication systems using wireless links for non-selective communication, e.g. wireless extensions H04M1/72) ## Abstract A system and method for use with an assisted user's communication device that includes a display. The method includes providing a user communication device including a processor that is programmed to perform the step of, upon disconnection of an emergency call to a hearing user in which a captioning service has provided text transcription of voice messages from the hearing user, maintaining a link to the captioning service for a predetermined period of time. The processor also is programmed to perform the step of recognizing the call as an emergency call upon placement of the call, and the captioning service is automatically initiated upon the processor performing that recognition. ## Claims ### Claim 1 A method for use with an assisted user's communication device that includes a display, the method comprising: providing a user communication device including a processor programmed to perform the step of, upon disconnection of an emergency call to a hearing user in which a captioning service has provided text transcription of voice messages from the hearing user, maintaining a link to the captioning service for a predetermined period of time; wherein the processor further is programmed to perform the step of recognizing the call as an emergency call upon placement of the call, and wherein the captioning service is automatically initiated upon the processor recognizing the call as an emergency call. ### Claim 2 A method for facilitating communication between an assisted user and a hearing user, the method comprising: providing an assisted user's communication device including a processor programmed to perform the step of: (i) upon initiation of a call between the assisted user's communication device and a hearing user's communication device, recognizing the call as an emergency call; (ii) automatically initiating a captioning service upon recognizing the call as an emergency call; and (iii) upon disconnection of an emergency call to a hearing user in which a captioning service has provided text transcription of voice messages from the hearing user, maintaining a link to the captioning service for a predetermined period of time. ### Claim 3 (depends on 2) The method of claim 2 wherein the assisted user's communication device includes a display screen, the processor further programmed to perform the step of presenting the text transcription to the assisted user via the display screen. ### Claim 4 (depends on 2) The method of claim 2 wherein the predetermined period of time is a first predetermined period, the method further including, upon initiating the captioning service, maintaining the captioning service for a second predetermined period of time irrespective of assisted user activities. ### Claim 5 (depends on 4) The method of claim 4 wherein the first predetermined period of time is at least one minute. ### Claim 6 (depends on 4) The method of claim 4 wherein the second period of time is at least fifteen seconds. ### Claim 7 (depends on 4) The method of claim 4 wherein the assisted user's communication device includes a display screen, the processor further programmed to provide a message via the display screen indicating that the captioning service is activated while the captioning service is ongoing. ### Claim 8 (depends on 7) The method of claim 7 wherein the message indicates that the captioning service cannot be disabled. ### Claim 9 (depends on 8) The method of claim 8 wherein the processor is further programmed to perform the steps of, upon initiation of the captioning service, starting a countdown timer to time out the second predetermined period of time. ### Claim 10 (depends on 9) The method of claim 9 wherein the message indicates the duration of time on the countdown timer. ### Claim 11 (depends on 2) The method of claim 2 wherein the processor is further programmed to perform the steps of, upon reconnection between the assisted user's communication device and the hearing user's communication device during the predetermined period of time, the captioning service is automatically reinitiated. ### Claim 12 A method for facilitating communication between an assisted user and a hearing user, the method comprising: providing an assisted user's communication device including a processor programmed to perform the step of: (i) upon initiation of a call between the assisted user's communication device and a hearing user's communication device, automatically initiating a captioning service; and (ii) maintaining the captioning service for a first predetermined period of time irrespective of assisted user attempts to cancel the captioning service. ### Claim 13 (depends on 12) The method of claim 12 wherein the first predetermined period of time is at least 15 seconds. ### Claim 14 (depends on 12) The method of claim 12 wherein the assisted user's communication device includes a display screen, the processor further programmed to perform the steps of, receiving text captions associated with the captioning service and presenting the text captions via the display screen to the assisted user. ### Claim 15 (depends on 14) The method of claim 14 wherein the processor is further programmed to perform the steps of, during the first predetermined period of time, present a message via the display screen indicating that the captioning service cannot be disabled during the duration of the first predetermined period of time. ### Claim 16 (depends on 15) The method of claim 15 wherein the processor is further programmed to perform the step of, upon initiation of the captioning service, starting a countdown timer to time out the first predetermined period of time, the step of presenting a message including indicating the time remaining on the countdown timer. ### Claim 17 (depends on 15) The method of claim 15 wherein the processor is further programmed to, after the countdown timer has expired, present an end caption option via the assisted user's communication device. ### Claim 18 (depends on 17) The method of claim 17 wherein the processor is further programmed to, upon initiation of the call, determine if the call is of a first type or a second type. ### Claim 19 (depends on 18) The method of claim 18 wherein the first type is an emergency call and the second type is a non-emergency call. ### Claim 20 (depends on 19) The method of claim 19 wherein the processor is programmed to only automatically initiate the captioning service when the call is an emergency call.