Auto learning system for active co-browse sessions

A method comprising:

• establishing, by a microprocessor, a first co-browsing session between a first customer communication endpoint and a first agent terminal;
• receiving, by the microprocessor, first input, via at least one of the first customer communication endpoint and the first agent terminal, in the first co-browsing session, that identifies a field that is difficult to understand;
• storing, by the microprocessor, information associated with the identified field that is difficult to understand in a memory;
• and
• generating, by the microprocessor, a report based on the stored information associated with the identified field that is difficult to understand.

A system comprising:

• a microprocessor;
• a memory;
• and
• a computer readable medium, coupled with the microprocessor and comprising microprocessor readable and executable instructions that, when executed by the microprocessor, cause the microprocessor to:
• receive first input, via the first customer communication endpoint, that identifies a field that a customer does not want shared in a first co-browsing session;
• establish the first co-browsing session between a first customer communication endpoint and a first agent terminal;
• masking the identified field that the user does not want shared in the first co-browsing session;
• receive input from a plurality of co-browsing sessions, wherein at least one of a percentage and a number of the plurality of co-browsing sessions identifies the field that the user does not want shared in the first co-browsing session;
• and
• changing the identified field to be automatically masked in any future co-browsing sessions based on the at least one of the percentage and the number of the plurality of co-browsing sessions that identify the field that the user does not want shared.