US 10,764,348 B2Granted

Methods and systems for improving quality of digital communication in communication sessions

Assignee8x8, Inc.

InventorsVarun Singh, Jörg Ott

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Abstract

A method of improving quality of digital communication in a communication session between communicating entities includes collecting context information pertaining to at least one of the communicating entities. The context information is indicative of a plurality of context parameters related to at least one of: a device, a communication client, at least one media stream, an access network. Information indicative of a plurality of performance-specific observations recorded at one or more monitoring entities is collected. The observations are analyzed to determine the quality of digital communication in the communication session. The context information is analyzed, to identify at least one action to be taken to improve the quality of digital communication. Information indicative of the at least one action is sent to the at least one of the communicating entities and/or the at least one network entity during the communication session.

Claims20

Dependent claims

A system, comprising:

A method of improving quality of digital communication in a communication session between at least two communicating entities, the method comprising:
retrieving, by at least one of the at least two communication entities, an initial configuration from locally-stored information;
(a) collecting, from the at least one of the at least two communicating entities, context information pertaining to the at least one of the at least two communicating entities, wherein the context information is indicative of a plurality of context parameters related to at least one of:
(i) a device associated with the at least one of the at least two communicating entities,
(ii) a communication client being employed for the communication session by the at least one of the at least two communicating entities,
(iii) at least one media stream being communicated between the at least two communicating entities during the communication session,
(iv) an access network being employed for the communication session by the at least one of the at least two communicating entities;
(b) collecting, from at least one monitoring entity, information indicative of a plurality of performance-specific observations recorded at the at least one monitoring entity, wherein the plurality of performance-specific observations pertain to at least one of:
the at least one media stream, packets of the at least one media stream, the device associated with the at least one of the at least two communicating entities, wherein the at least one monitoring entity comprises at least one of:
the at least one of the at least two communicating entities, at least one network entity forwarding the at least one media stream between the at least two communicating entities;
(c) analyzing the plurality of performance-specific observations to determine the quality of digital communication in the communication session;
(d) analyzing the context information, while taking into account the determined quality, to identify at least one action to be taken to irprowe the quality of digital communication;
(e) sending, to the at least one of the at least two communicating entities and/or the at least one network entity, information indicative of the at least one action to be taken, wherein the information indicative of the at least one action is sent during the communication session;
and
updating, by the at least one of the at least two communicating entities, the initial configuration to a current configuration based on the received information indicative of the at least one action to be taken;
and
wherein the steps (a) to (e) are performed at a server.

14 more elements

A system for improving quality of digital communication in a communication session between at least two communicating entities, the system comprising a server arrangement that is configured to:

retrieve, by at least one of the at least two communication entities, an initial configuration from locally-stored information;
(a) collect, from the at least one of the at least two communicating entities, context information pertaining to the at least one of the at least two communicating entities, wherein the context information is indicative of a plurality of context parameters related to at least one of:
(i) a device associated with the at least one of the at least two communicating entities,
(ii) a communication client being employed for the communication session by the at least one of the at least two communicating entities,
(iii) at least one media stream being communicated between the at least two communicating entities during the communication session, and
(iv) an access network being employed for the communication session by the at least one of the at least two communicating entities;
(b) collect, from at least one monitoring entity, information indicative of a plurality of performance-specific observations recorded at the at least one monitoring entity, wherein the plurality of performance-specific observations pertain to at least one of:
the at least one media stream, packets of the at least one media stream, the device associated with the at least one of the at least two communicating entities, wherein the at least one monitoring entity comprises at least one of:
the at least one of the at least two communicating entities, at least one network entity forwarding the at least one media stream between the at least two communicating entities;
(c) analyze the plurality of performance-specific observations to determine the quality of digital communication in the communication session;
(d) analyze the context information, whilst taking into account the determined quality, to identify at least one action to be taken to improve the quality of digital communication;
and
(e) send, to the at least one of the at least two communicating entities and/or the at least one network entity, information indicative of the at least one action to be taken, wherein the information indicative of the at least one action is to be sent during the communication session;
and
update, by the at least one of the at least two communicating entities, the initial configuration to a current configuration based on the received information indicative of the at least one action to be taken;
and
wherein the steps (a) to (e) are performed at a server.

14 more elements

A computer program product comprising a non-transitory machine-readable data storage medium having stored thereon program instructions that, when accessed by a processing device, cause the processing device to:

retrieving, by at least one of the at least two communication entities, an initial configuration from locally-stored information;
(a) collect context information pertaining to a communicating entity associated with the processing device during a communication session, wherein the context information is indicative of a plurality of context parameters related to at least one of:
(i) the processing device,
(ii) a communication client being employed for the communication session by the communicating entity,
(iii) at least one media stream being communicated between the communicating entity and at least one other communicating entity during the communication session,
(iv) an access network being employed for the communication session by the communicating entity;
(b) record a plurality of performance-specific observations pertaining to at least one of:
the at least one media stream, packets of the at least one media stream, the processing device;
(c) analyze the plurality of performance-specific observations to determine quality of digital communication in the communication session;
(d) analyze the context information, whilst taking into account the determined quality, to identify at least one action to be taken to improve the quality of digital communication, wherein the at least one action is to be taken during the communication session{circumflex over ( )}.
e) send, to the at least one of the at least two communicating entities and/or the at least one network entity, information indicate of the at least one action to be taken, wherein the information indicative of the at least one action is sent during the communication session;
and
update the initial configuration of the at least one of the at least two communicating entities to a currant configuration based on the received information indicative of the at least one action to be taken;
and
wherein the steps (a) to (e) are performed at a server.

12 more elements

Dependencies are inferred from the claim text.

Facts

Application: 15/706,813Filed 18 Sep 2017
Published: US 2019/0089762 A121 Mar 2019
Granted: 1 Sep 2020
Term ends: Not estimatedThe source records don’t support an estimate.

Classification11 codes

H04L 43/04
Arrangements for monitoring or testing data switching networks: processing captured monitoring data, e.g. for logfile generation
H04L 65/1086
In-session procedures: session scope modification
H04L 65/403
Support for services or applications: arrangements for multi-party communication, e.g. for conferences
H04L 65/61
Network streaming of media packets: for supporting one-way streaming services, e.g. Internet radio