Integrated voice and data communications environment

A system comprising:

• a processor;
• and
• a tangible, non-transitory memory configured to communicate with the processor,
• the tangible, non-transitory memory having instructions stored thereon that, in response to execution by the processor, cause the processor to perform operations comprising:
• receiving, by the processor, a voice call;
• assigning, by the processor, the voice call to a first communications environment;
• storing, by the processor, call related data from the first communications environment in a data translation environment accessible to both the first communications environment and a second communications environment, wherein the data translation environment is configured to generate one or more data links between one or more data records stored in the data translation environment and one or more unique session identifiers;
• receiving, by the processor, a request for communications transfer from the first communications environment;
• transferring, by the processor, the voice call from the first communications environment to a second communications environment, in response to the request for the communications transfer;
• and
• passing, by the processor, the call related data from the first communications environment to the second communications environment.

An article of manufacture including a non-transitory, tangible computer readable storage medium having instructions stored thereon that, in response to execution by a computer-based system, cause the computer-based system to perform operations comprising:

• receiving, by the computer-based system, a voice call;
• assigning, by the computer-based system, the voice call to a first communications environment;
• storing, by the computer-based system, a call related data from the first communications environment in a data translation environment accessible to both the first communications environment and a second communications environment, wherein the data translation environment is configured to generate one or more data links between one or more data records stored in the data translation environment and one or more unique session identifiers;
• receiving, by the computer-based system, a request for communications transfer;
• transferring, by the computer-based system, the voice call from the first communications environment to a second communications environment, in response to the request for the communications transfer;
• and
• passing, by the computer-based system, the call related data from the first communications environment to the second communications environment.