Contextual service systems and methods

Abstract

The disclosed systems and methods include a contextual recommendation engine comprising at least one processor; and at least one non-transitory memory containing instructions. When executed by the at least one processor the instructions cause the contextual recommendation engine to perform operations. The operations include receiving a description of a first service from a service provider. The operations also include receiving content selection rules that map user contexts to services. The operations also include receiving a first script including instructions for providing services. The operations also include associating the first service with the first script. The operations also include receiving, from a first touchpoint, touchpoint data concerning a first user. The operations also include updating a stored context of the first user based on the touchpoint data. The operations also include selecting the first service based on the updated context and the content selection rules. The operations also include providing the first service to the first user according to the first script.

Dependencies are inferred from the claim text.