Centralized restaurant management

A method comprising:

• receiving, by a first computing device associated with a merchant and over a network, a plurality of orders for items offered by the merchant from a plurality of ordering applications independent of the merchant, wherein the first computing device associated with the merchant comprises a centralized order processing system configured to communicate over the network with a plurality of remote computing devices associated with the plurality of ordering applications and a second computing device associated with the merchant, wherein the plurality of orders comprises orders for food or drink items;
• determining one or more items associated with a first order and a second order of the plurality of orders, the second order being received within a threshold amount of time of the first order, wherein the first order is associated with a first ordering application of the plurality of ordering applications and the second order is associated with a second ordering application of the plurality of ordering applications;
• determining item preparation times corresponding to individual items of the one or more items;
• based at least in part on the item preparation time associated with individual items of the one or more items, estimating respective order completion times associated with the first order and the second order;
• sending, to a remote computing device associated with the first ordering application, a first notification indicating an estimated time for delivery pick-up corresponding to the first order;
• generating a sequenced list of the one or more items, wherein the sequence comprises the order in which the one or more items are prepared, wherein the sequenced list comprises one or more first items of the first order at least partially interspersed with one or more second items of the second order, and wherein the sequenced list is ordered based at least in part on respective item preparation times of the one or more items;
• sending the sequenced list to the second computing device associated with the merchant over the network for preparation of the one or more items based on the sequenced list;
• receiving, from the second computing device, an indication of a delay in at least one of preparation or completion for at least one of the one or more items;
• responsive to receiving the indication, sending, to at least one of a service computing device associated with the merchant or a base station device associated with the merchant, a second notification of the delay;
• and
• responsive to receiving the indication, sending, to the remote computing device associated with the first ordering application, a third notification indicating an update in the estimated time for delivery pick-up corresponding to the first order.

A centralized order processing computing device associated with a merchant and configured to communicate over a network with a plurality of remote computing devices associated with a plurality of independent ordering applications and a second computing device associated with the merchant, the centralized order processing computing device comprising:

• one or more processors;
• one or more non-transitory computer-readable media storing instructions executable by the one or more processors, wherein the instructions program the one or more processors to perform acts comprising:
• receiving a plurality of orders for items offered by the merchant from the plurality of independent ordering applications;
• determining one or more items associated with individual orders of the plurality of orders;
• determining item preparation times corresponding to individual items of the one or more items;
• based at least in part on the item preparation time associated with each individual item, estimating respective order completion times associated with the individual orders;
• generating a sequenced list of the one or more items associated with individual orders of the plurality of orders, wherein the sequenced list comprises one or more first items of a first order of the plurality of orders at least partially interspersed with one or more second items of a second order of the plurality of orders, and wherein the sequenced list is ordered based at least in part on respective item preparation times of the one or more items associated with the individual orders;
• sending, to a remote computing device associated with a first independent ordering application associated with the first order, a first notification indicating an estimated time for delivery pick-up corresponding to the first order;
• sending, over the network, the sequenced list to the second computing device associated with the merchant for preparation of one or more items based on the sequenced list;
• receiving, from a kitchen display computing system associated with the merchant, an indication of a delay in at least one of preparation or completion for one or more items of the first order;
• responsive to receiving the indication, automatically sending, to at least one of a service computing device associated with the merchant or a base station device associated with the merchant, a second notification of the delay and the cause of the delay;
• and
• responsive to receiving the indication, automatically sending, to the first independent delivery application, a third notification indicating an update in the first estimated time for delivery pick-up.