System for conducting a service call with orienteering
AssigneeMiddle Chart, LLC
InventorsMichael S. Santarone, Jason E. Duff, Michael Wodrich
Life of this patent
Estimating the term…
Abstract
Method and apparatus for conducting a Service Call using orienteering methods. The AVM may assist in determining whether or when equipment needs repair and can automatically call a service technician. By referencing the AVM on a smart device, the technician can quickly and easily locate the equipment to be repaired. Additionally, the data contained within the AVM may provide valuable clues to solving any service-related problem. Technical walkthroughs may also be displayed on the service technician's smart device.
Claims20
A method of conducting a service call conducted by an agent at a structure based on orienteering, the method comprising:
- a. identifying a digital virtual model of the structure based upon an orienteering process performed via a smart device, wherein the digital model comprises virtual representation of one or more of:
- structural components, equipment, or areas of interest within the structure;
- b. receiving data generated by a sensor located within the structure into the digital virtual model;
- c. generate a pending action to be taken at the structure by an agent, the pending action based upon the data generated by the sensor located within the structure;
- d. referencing the virtual model of the structure, generating a first user interface on the smart device, the first user interface comprising directions for movement of the agent within the structure to a first geospatial location, the first geospatial location based on a purpose of the service call;
- e. tracking movement of the smart device within the structure;
- and
- f. subsequent to reaching the first geospatial location, displaying a second user interface on the smart device, the second user interface comprising information supporting the pending action at the structure to be taken by the agent.
Dependencies are inferred from the claim text.