Intent identification for agent matching by assistant systems

One or more computer-readable non-transitory storage media embodying software that is operable when executed to:

• receive, from a client system associated with a first user, a user request, wherein the user request is associated with one or more domains;
• parse, by a natural-language understanding module, the user request to identify one or more semantic-intents and one or more slots, wherein the one or more semantic-intents are associated with the one or more domains;
• identify, based on a ranker model, one or more dialog-intents associated with the user request based on (1) the one or more semantic-intents, (2) the one or more slots, and (3) context information associated with the user request, wherein each dialog-intent is a sub-intent of one or more of the semantic-intents;
• determine, by a dialog engine, one or more agents from a plurality of agents for executing one or more tasks associated with the one or more dialog-intents, respectively;
• and
• send, to the client system associated with the first user, instructions for presenting a communication content responsive to the user input, wherein the communication content comprises information returned from the one or more agents responsive to executing the one or more tasks.

A system comprising:

• one or more processors;
• and a non-transitory memory coupled to the processors comprising instructions executable by the processors, the processors operable when executing the instructions to:
• receive, from a client system associated with a first user, a user request, wherein the user request is associated with one or more domains;
• parse, by a natural-language understanding module, the user request to identify one or more semantic-intents and one or more slots, wherein the one or more semantic-intents are associated with the one or more domains;
• identify, based on a ranker model, one or more dialog-intents associated with the user request based on (1) the one or more semantic-intents, (2) the one or more slots, and (3) context information associated with the user request, wherein each dialog-intent is a sub-intent of one or more of the semantic-intents;
• determine, by a dialog engine, one or more agents from a plurality of agents for executing one or more tasks associated with the one or more dialog-intents, respectively;
• and
• send, to the client system associated with the first user, instructions for presenting a communication content responsive to the user input, wherein the communication content comprises information returned from the one or more agents responsive to executing the one or more tasks.