Determining network performance metrics using customer-specific information

A non-transitory computer-readable medium whose contents, when executed by a computing system, cause the computing system to perform a method for identifying network cells within a communications network providing a suboptimal performance for subscribers of the communications network, the method comprising:

• determining one or more key performance indicators (KPIs) for the communications network from subscriber-centric information stored by one or more customer stats tables (CSTs) and generated based on call records obtained from multiple communications network sources,
• wherein the one or more customer stats tables include:
• one or more CSTs that store the subscriber-centric information for calls placed within the communications network over a weekly time period;
• one or more CSTs that store the subscriber-centric information for calls placed within the communications network over a daily time period;
• and
• one or more CSTs that store subscriber-centric information for highest usage cells within the communications network with respect to data usage and voice call usage by customers of the communications network,
• the determining including:
• identifying individual subscribers experiencing suboptimal performance and a parameter indicative of the suboptimal performance based on the one or more KPIs determined from the subscriber-centric information stored by the one or more CSTs for the communications network;
• determining the parameter indicative of the suboptimal performance to be a KPI among the one or more KPIs for the communications network and
• performing as action that is based on the one or more KPIs.

A system of hardware components configured to determine key performance indicators for a communications network, the system comprising:

• a database module, associated with a processor, that accesses call records from multiple communications network sources and generates a database of one or more customer stats tables (CSTs) based on the accessed call records,
• wherein the one or more CSTs include records that relate data for individual customers of the communications network to data for calls and events occurring via the communications network;
• and
• a performance module that determines one or more key performance indicators (KPIs) for the overall communications network by:
• identifying individual subscribers experiencing a suboptimal performance and a parameter indicative of the suboptimal performance based on customer-centric data within the records stored by the one or more customer stats tables that relates the data for the individual customers of the communications network to the data for calls and events occurring via the communications network,
• determining the parameter indicative of the suboptimal performance to be a KPI among the one or more KPIs for the communications network, and
• performing an actions that is based on the one or more KPIs.