User customizable handling of multiple calls

A method comprising:

• during one or more multiple call situations in which a first call is active, a second call is on hold or is incoming, and a third call is incoming, presenting a default set of options on a display of a user equipment (UE), a first option among the default set of options being selectable to answer the third call and drop the first call, a second option among the default set of options being selectable to answer the third call and drop the second call, a third option among the default set of options being selectable to reject the third call;
• maintaining, by the UE, a history of user input received by the UE across the one or more multiple call situations, wherein the history of the user input indicates user selections of individual ones of the default set of options during the one or more multiple call situations;
• during a new multiple call situation, receiving, by the UE, an incoming new third call while an active new first call is already established on the UE and while a new second call is incoming or on hold with the UE;
• accessing, by the UE in response to receiving the incoming new third call, the history of the user input;
• and
• selecting and performing, by the UE in response to receiving the incoming new third call and based at least in part on the history of the user input, at least one of:
• a first action to automatically reject or drop one of the active new first call, the new second call, or the incoming new third call,
• a second action to suggest a customized message to be sent to a device of a caller associated with the one of the active new first call, the new second call, or the incoming new third call that has been rejected or dropped, or
• a third action to present, on the display of the UE, a customized set of selectable options that includes a smaller number of selectable options than the default set of options,
• wherein performing the second action comprises:
• determining, by the UE, an attribute of the new second call;
• determining, by the UE based on the history of the user input, that during the one or more multiple call situations a particular message was typed or selected at least a threshold number of times when the third call had the attribute and was rejected based on selection of the third option or when the second call had the attribute and was dropped based on selection of the second option, the second option presented on the display adjacent to the third option;
• selecting, by the UE, the particular message as the customized message;
• and
• presenting, by the UE on the display of the UE, a selectable option to answer the incoming new third call, drop the new second call, and send the customized message to a second UE associated with the new second call.

One or more non-transitory computer-readable media storing computer-executable instructions that, when executed by one or more processors of a user equipment (UE), cause the one or more processors to perform operations comprising:

• during one or more multiple call situations in which a first call is active, a second call is on hold or is incoming, and a third call is incoming, presenting a default set of options on a display of the UE, a first option among the default set of options being selectable to answer the third call and drop the first call, a second option among the default set of options being selectable to answer the third call and drop the second call, a third option among the default set of options being selectable to reject the third call;
• maintaining a history of user input received by the UE across the one or more multiple call situations, wherein the history of the user input indicates user selections of individual ones of the default set of options during the one or more multiple call situations;
• during a new multiple call situation, receiving an incoming new third call while an active new first call is already established on the UE and while a new second call is incoming or on hold with the UE;
• accessing, in response to receiving the incoming new third call, the history of the user input;
• and
• selecting and performing, in response to receiving the incoming new third call and based at least in part on the history of the user input, at least one of:
• a first action to automatically reject or drop one of the active new first call, the new second call, or the incoming new third call,
• a second action to suggest a customized message to be sent to a device of a caller associated with the one of the active new first call, the new second call, or the incoming new third call that has been rejected or dropped, or
• a third action to present, on the display of the UE, a customized set of selectable options that includes a smaller number of selectable options than the default set of options,
• wherein performing the second action comprises:
• determining an attribute of the new second call;
• determining, based on the history of the user input, that during the one or more multiple call situations a particular message was typed or selected at least a threshold number of times when the third call had the attribute and was rejected based on selection of the third option or when the second call had the attribute and was dropped based on selection of the second option;
• selecting the particular message as the customized message;
• and
• presenting, on the display of the UE, a selectable option to answer the incoming new third call, drop the new second call, and send the customized message to a second UE associated with the new second call.