US 10,757,210 B2Granted

System and a method of direct communication and engagement within an organization

AssigneeZensar Technologies Ltd.

InventorsSandeep Kishore, Priya Anirudha Tikhe, Mukti Anand Wagh, Sarath Regulagadda Asi, Mukund Narasimhan

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Abstract

The present disclosure relates to the field of direct communication and engagement within organization. In the modern scenario, there is an inherent need for the organization to provide information requested by its employees via direct electronic communication. The number of employees requesting information is usually much larger as compared to the number of management personnel equipped to provide the requested information and the companies are, thus, at a disadvantage in their ability to provide information to their employees. Therefore, there is a need for a system of direct electronic communication that enables organizations to provide information requested by individual employees, identify resources within the organization capable of providing the requested information, and route queries to the best available resource. The present disclosure provides a system and method that, enables management personnel to answer queries of the employees, and ensures easy exchange of information and ideas within the organization.

Claims18

Dependent claims

A system for direct communication and engagement within an organization, said system comprising:

i. a plurality of end user devices configured to facilitate communication of information between end users of said organization, said information including at least one of a plurality of queries and at least one response to each of said plurality of queries, wherein each query, posted through an end user device, is assigned with a visibility flag selected from a group comprising a public visibility flag, a partial visibility flag, and a private visibility flag;
ii. an active directory configured to store authorization information related to each of said plurality of end user devices;
iii. a digital signal processor configured to filter said information to obtain moderated information, using at least one filtering technique, upon receipt of said information from said plurality of end user devices, indicating whether said information is allowed to be displayed on other end user devices of said plurality of end user devices, and wherein said information is filtered based on sentiment analysis;
iv. at least one data server cooperating with said digital signal processor and said active directory to receive said moderated information and said authorization information respectively, said at least one data server configured to associate said moderated information with said authorization information to obtain processed information, and provide access of said processed information to said plurality of end user devices, based on the associated authorization information, when said information is displayed on said other end user devices;
v. at least one repository cooperating with said at least one data server and configured to store said processed information;
and
vi. an adaptive learning system cooperating with said at least one data server, and said at least one repository, and configured to
receive said moderated information from said at least one data server, and extract said at least one query from said moderated information,
receive said processed information from said at least one repository and extract at least one query from said processed information,
compare said at least one query of said moderated information and said at least one query of said processed information, and
based on the result of said comparison, automatically identify and send a recommendation signal including a recommended response, of said at least one query, to said at least one data server thereby preventing contradictory responses to the at least one query,
wherein said adaptive learning system is a closed loop data processing system based on at least one of fuzzy logic and neural networks.

9 more elements

A method for direct communication and engagement within an organization, said method comprising the following:

facilitating communication of information between end users of said organization by using a plurality of end user devices, said information including at least one of a plurality of queries and at least one response to each of said plurality of queries, wherein each query, posted through an end user device is assigned with a visibility flag selected from a group comprising a public visibility flag, a partial visibility flag, and a private visibility flag;
storing authorization information related to each of said plurality of end user devices in an active directory;
filtering, by using at least one data filtering technique implemented by a digital signal processor, said information received from said plurality of end user devices, to obtain moderated information, upon receipt of said information from said plurality of end user devices, indicating whether said information is allowed to be displayed on other end user devices of said plurality of end user devices, and wherein said information is filtered based on sentiment analysis;
receiving said moderated information and said authorization information, associating said moderated information with said authorization information to obtain processed information by using at least one data server, and providing access of said processed information to said plurality of end user devices based on said associated authorization information, when said information is displayed on said other end user devices;
storing said processed information using at least one repository;
receiving said moderated information and extracting said at least one query from said moderated information by using an adaptive learning system;
receiving said processed information and extracting at least one query from said processed information by using an adaptive learning system;
and
comparing said at least one query of said moderated information and said at least one query of said processed information, and sending a recommendation signal including a recommended response, of said at least one query, to said at least one data server based on the result of said comparison by using an adaptive learning system thereby preventing contradictory responses to the at least one query,
wherein said adaptive learning system is a closed loop data processing system based on at least one of fuzzy logic and neural networks.

7 more elements

Dependencies are inferred from the claim text.

Facts

Application: 15/202,972Filed 6 Jul 2016
Priority: IN 20162101316014 Apr 2016
Published: US 2017/0302600 A119 Oct 2017
Granted: 25 Aug 2020
Term ends: Not estimatedThe source records don’t support an estimate.

Classification8 codes

H04L 67/55
Network services: push-based network services
H04L 51/02
User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail: using…
H04L 63/104
For controlling access to devices or network resources: grouping of entities
H04W 4/06
Services specially adapted for wireless communication networks; Facilities therefor: selective distribution of broadcast services, e.g. multimedia…