Dynamic initiation of automated call

An automated telephone call initiating system that is configured to initiate telephone calls and conduct telephone conversations between a bot of the automated telephone call initiating system and a human representative of an entity, comprising:

• the bot that performs operations comprising:
• receiving data indicating a first event;
• determining, by an automated call triggering module and using the data indicating the first event, that the first event is a specific trigger event (i) that is a detection of an inconsistency of a value of a field associated with a first data source and a corresponding value of the field associated with a second data source and (ii) that triggers a workflow for the automated telephone call initiating system that begins with initiating a telephone call;
• selecting, based on the specific trigger event, a particular workflow from multiple possible workflows, the particular workflow corresponding to the specific trigger event;
• and
• in response to selecting the particular workflow, executing the particular workflow by (i) automatically initiating, by the automated telephone call initiating system, a telephone call to an entity specified by the particular workflow and (ii) determining a correct value of the field by conducting a telephone conversation between the bot of the automated telephone call initiating system and a human representative of the entity specified by the particular workflow.

At least one non-transitory computer-readable storage medium encoded with executable instructions that, when executed by at least one processor, cause the at least one processor to perform operations comprising:

• receiving, by a call an automated telephone call triggering module of an automated telephone call initiating system that is configured to initiate telephone calls and conduct telephone conversations between a bot of the automated telephone call initiating system and a human representative of an entity, data indicating a first event;
• determining, by the automated telephone call triggering module and using the data indicating the first event, that the first event is a specific trigger event (i) that is a detection of an inconsistency of a value of a field associated with a first data source and a corresponding value of the field associated with a second data source and (ii) that triggers a workflow for the automated telephone call initiating system that begins with initiating a telephone call;
• selecting, based on the specific trigger event, a particular workflow from multiple possible workflows, the particular workflow corresponding to the specific trigger event;
• and
• in response to selecting the particular workflow, executing the particular workflow by (i) automatically initiating, by the automated telephone call initiating system, a telephone call to an entity specified by the particular workflow and (ii) determining a correct value of the field by conducting a telephone conversation between the bot of the automated telephone call initiating system and a human representative of the entity specified by the particular workflow.