Methods and systems for remotely monitoring connectivity and network performance in hospitality environments

A communication system, comprising:

• a first server;
• a remote monitoring server;
• a local player, wherein the local player is in communication with the first server;
• and
• an output device coupled to the local player,
• wherein,
• the local player provides a status message to the first server in response to a trigger, the status message indicating an availability of the local player to run a diagnostic application,
• the first server determines to launch the diagnostic application when the status message indicates that the local player is available,
• the local player receives, in response to the determination to launch the diagnostic application, application identification information from the first server, the application identification information identifying the diagnostic application to launch,
• the local player retrieves site configuration information, the site configuration information including information to identify whether the local player is registered as a permanent local player that remains in a single location or as a transient local player that is authorized to change locations,
• the local player obtains network diagnostic information, and
• the local player provides the network diagnostic information to the remote monitoring server.

A non-transitory computer-readable storage media comprising executable instructions, which when executed by one or more processors, cause the one or more processors to:

• send, in response to a trigger, a message regarding a status of a diagnostic device, the status indicating an availability of the diagnostic device to run a diagnostic application;
• receive, in response to a determination that the message indicates the diagnostic device is available to run the diagnostic application, application identification information at the diagnostic device;
• retrieve the diagnostic application based on the application identification information;
• obtain site configuration information, the site configuration information including information to identify whether the diagnostic device is registered as a permanent diagnostic device that remains in a single location or as a transient diagnostic device that is authorized to change locations;
• configure the diagnostic application with the site configuration information;
• obtain network diagnostic information;
• and
• provide the network diagnostic information to a remote monitoring server.