Toll-free telecommunications management platform
AssigneeSomos, Inc.
InventorsSriram Sharma, William Carter, Michael Kimmel
Life of this patent
Estimating the term…
Abstract
Methods and systems are provided for the management, routing and reporting of toll-free telecommunications calls and data. Methods and systems are provided for pre-populating a call routing template based on natural language inputs and populating telecommunications routing codes at nodes of a call routing decision tree to generate a call routing template that may be identified and presented to a user interface based at least in part on a natural language input.
Claims20
A method of pre-populating a call routing template based on natural language inputs comprising:
- receiving a natural language input from a user, wherein the natural language input includes a natural language element having an association with a telecommunications routing code, the telecommunications routing code associated with decision tree logic associating routing of incoming calls to a telecommunications number;
- selecting the telecommunications routing code based at least in part on the association;
- populating information for the user, the information including a translation and mapping of natural language, existing user records and usage data;
- populating the telecommunications routing code at a node of a call routing decision tree to generate a populated call routing decision tree comprising a call routing template;
- and
- providing the user with a report comprising statistics describing a utilization of the call routing template.
One or more non-transitory, computer-readable media comprising computer executable instructions that, when executed, cause at least one processor to perform actions comprising:
- receive a natural language input from a user, wherein the natural language input includes a natural language element having an association with a telecommunications routing code, the telecommunications routing code associated with decision tree logic associating routing of incoming calls to a telecommunications number;
- select the telecommunications routing code based at least in part on the association;
- populating information for the user, the information including a translation and mapping of natural language, existing user records and usage data;
- populate the telecommunications routing code at a node of a call routing decision tree to generate a populated call routing decision tree comprising a call routing template;
- and
- provide the user with a report comprising statistics describing a utilization of the call routing template.
Dependencies are inferred from the claim text.