US 10,708,439 B2Granted

Information processing apparatus, information processing method, and storage medium

AssigneeCanon Kabushiki Kaisha

InventorsKazuhiro Uruma, Kaori Nakagawa

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Abstract

An information processing apparatus includes a detection unit that detects a start of using a voice communication unit in a set period during processing for establishing a connection with another information processing apparatus for performing remote assistance for the information processing apparatus, a display control unit that, when a start of using the voice communication unit is detected, displays a notification screen including a telephone number set as contact information of an assistance source of the remote assistance and an instruction object for instructing to make a phone call to a communication destination corresponding to the telephone number, and a calling unit that, when a phone call to the communication destination is specified via the instruction object in the notification screen, makes a phone call to the communication destination.

Claims14

Dependent claims

A communication system comprising:

a first information processing apparatus;
a second information processing apparatus;
and
a relay server configured to relay remote access communication between the first information processing apparatus and the second information processing apparatus,
the first information processing apparatus comprising at least one controller configured to function as:
a unit configured to access the relay server via HTTP communication and obtain first identification information;
and
a unit configured to output information based on the obtained first identification information to a destination indicated by a telephone number via a communication path used for voice communication, the information being included in a control signal of the voice communication,
the second information processing apparatus comprising at least one controller configured to function as:
a unit configured to obtain second identification information;
and
a unit configured to notify the second identification information to the relay server via HTTP communication,
the relay server comprising at least one controller configured to function as:
a unit configured to relay the communication between the first information processing apparatus and the second information processing apparatus based at least on notification of the second identification information matching the first identification information from the second information processing apparatus.

11 more elements

Dependencies are inferred from the claim text.

Facts

Application: 15/880,306Filed 25 Jan 2018
Priority: JP 2017-0167941 Feb 2017
Published: US 2018/0220006 A12 Aug 2018
Granted: 7 Jul 2020
Term ends: Not estimatedThe source records don’t support an estimate.

Classification9 codes

H04M 7/006
Arrangements for interconnection between switching centres: networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet…
H04L 65/1069
Session management: session establishment or de-establishment
H04L 65/1104
Session protocols: session initiation protocol [SIP]
H04L 65/65
Network streaming of media packets: network streaming protocols, e.g. real-time transport protocol [RTP] or real-time control protocol [RTCP]