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US 10,708,434 B1Granted
Enhanced conference access and control
AssigneeWest Corporation
InventorsDavid Scheet, Craig A. Webster
Life of this patent
Estimating the term…
Abstract
Processing customer communications may include receiving a communication from a customer device via a messaging application. One example method of operation may include transmitting a message from a conference call server to a user device, receiving a response message from the user device, extracting the response message data, processing the response message data and identifying one or more conference call preferences, and transmitting a notification to the user device when a conference call date occurs.
Claims20
A method comprising:
- transmitting a message from a conference call server to a user device, the message notifying the user device of a conference call and prompting a user to request a conference callback, the message comprising a conference identifier;
- receiving a response message from the user device, the response message comprising a passcode for a conference associated with the conference identifier and a conference callback request comprising at least a request for access to a conference bridge that will host a conference identified by the conference identifier via a callback option;
- extracting response message data including the conference identifier and passcode;
- processing the response message data and identifying one or more conference call parameters, including the conference identifier, the passcode and a scheduled time of the conference;
- linking a user profile for the user device to the conference data using the passcode;
- transmitting a notification to the user device when a scheduled conference call time has matured;
- and
- joining the user device to the conference without again requiring the passcode to be sent from the user device.
5 more elements
An apparatus, comprising:
- a transmitter configured to transmit a message from a conference call server to a user device, the message comprising a notification the user device of a conference call and prompting a user to request a conference callback, the message comprising a conference identifier;
- a receiver configured to receive a response message from the user device, the response message comprising a passcode for a conference associated with the conference identifier and a conference callback request comprising at least a request for access to a conference bridge that will host a conference identified by the conference identifier via a callback option;
- a processor configured to
- extract response message data including the conference identifier and the passcode;
- process the response message data and identify one or more conference call parameters, including the conference identifier and a scheduled time of the conference;
- and
- link a user profile for the user device to the conference data using the passcode;
- wherein the transmitter is further configured to transmit a notification to the user device when a scheduled conference call time has matured;
- and
- wherein the processor is configured to join the user device to the conference without again requiring the passcode to be sent from the user device.
7 more elements
A non-transitory computer readable storage medium configured to store instructions that when executed:
- transmitting a message from a conference call server to a user device, the message comprising a notification to the user device of a conference call and prompting a user to request a conference callback, the message comprising a conference identifier;
- receiving a response message from the user device, the response message comprising a passcode for a conference associated with the conference identifier and a conference callback request comprising at least a request for access to a conference bridge that will host a conference identified by the conference identifier via a callback option;
- extracting response message data including the conference identifier and the passcode;
- processing the response message data and identifying one or more conference call parameters, including the conference identifier and a scheduled time of the conference;
- linking a user profile for the user device to the conference data using the passcode;
- transmitting a notification to the user device when a scheduled conference call time has matured;
- and
- joining the user device to the conference without again requiring the passcode to be sent from the user device.
5 more elements
Dependencies are inferred from the claim text.