System and method for contact identification
OwnerMichael W. Hall, Kevin Elliott King +1inventors
InventorsMichael W. Hall, Kevin Elliott King, Jon C. Melnik
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Abstract
Technologies for routing an outbound telecommunication from an enterprise telecommunications device to a destination telecommunications device in a contact identification system are disclosed. The system determines the classification of a dialed address using a number plan that may be created by a user from a plurality of predetermined match types. Once the classification of the dialed address is determined, the system routes the outbound telecommunication on a routing path chosen for that classification of telecommunication. Additional embodiments are described herein.
Claims10
A method for routing an outbound telecommunication from an enterprise telecommunications device to a destination telecommunications device in a contact identification system, the method comprising:
- receiving, by the contact identification system, a dialed address of the outbound telecommunication from the enterprise telecommunications device;
- identifying, by a contact identification computing device of the contact identification system, at least one number plan set up from a user device to use to determine a classification of the dialed address of the outbound telecommunication, wherein the number plan comprises at least one match type selected from a plurality of match types stored in the contact identification system, each of the plurality of match types corresponding to a respective plurality of predetermined rules, wherein the match types comprise a plurality of ways to classify the dialed address;
- determining, by the contact identification computing device, the classification of the dialed address using the at least one number plan;
- determining, by the contact identification computing device, a selected routing path for the outbound telecommunication from a plurality of available routing paths based on the determined classification and a cost-effectiveness comparison between the available routing paths;
- and
- routing, by the contact identification computing device, the outbound telecommunication to the destination telecommunications device via the selected routing path.
A contact identification system for routing an outbound telecommunication from an enterprise telecommunications device over a telecommunications network to a destination telecommunications device, the system comprising:
- a processor;
- and
- a memory coupled to the processor, wherein the memory stores instructions that, when executed by the processor, cause the processor to:
- receive a dialed address of the outbound telecommunication from the enterprise telecommunications device;
- identify at least one number plan set up from a user device to use to determine a classification of the dialed address of the outbound communication, wherein the number plan comprises at least one match type selected from a plurality of match types stored in the contact identification system, each of the plurality of match types corresponding to a respective plurality of predetermined rules, wherein the match types comprise a plurality of ways to classify the dialed address;
- determine the classification of the dialed address using the at least one number plan;
- determine a selected routing path for the outbound telecommunication from a plurality of available routing paths based on the determined classification and a cost-effectiveness comparison between the available routing paths;
- and
- route the outbound telecommunication to the destination telecommunications device via the selected routing path.
Dependencies are inferred from the claim text.