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US 10,708,322 B1Granted
Multi-channel conference bridging
AssigneeWest Corporation
InventorsRobert F. Carlson, David T. Zorko
Life of this patent
Estimating the term…
Abstract
Processing customer communications may include receiving a communication from a customer device via a messaging application. One example method of operation may include receiving a conference initiation notification from one of a plurality of conference participant devices at a conference server, identifying a plurality of different communication mediums corresponding to the plurality of conference participant devices, selecting an initial communication medium to establish a conference with the plurality of conference participant devices, and transmitting a conference contact message to the plurality of conference participant devices to initiate a conference.
Claims20
A method comprising:
- receiving a conference initiation notification from one of a plurality of conference participant devices at a conference server;
- identifying a plurality of different communication mediums corresponding to the plurality of conference participant devices;
- selecting an initial communication medium to establish a conference with the plurality of conference participant devices;
- transmitting a conference contact message to the plurality of conference participant devices to initiate a conference on the initial communication medium;
- receiving, during the conference on the initial communication medium, a request from one of the plurality of conference participant devices to switch from the initial communication medium to another communication medium;
- switching the one of the plurality of conference participant devices to the another communication medium;
- automatically translating a communication, in the another communication medium, from the one of the plurality of conference participant devices to the initial communication medium for receipt by another device of the plurality of conference participant devices;
- and
- automatically translating a communication, in the initial medium, from another device of the plurality of conference participant devices to the initial communication medium for receipt by the one of the plurality of conference participant devices.
6 more elements
An apparatus, comprising:
- a receiver configured to:
- receive a conference initiation notification from one of a plurality of conference participant devices at a conference server;
- a processor configured to:
- identify a plurality of different communication mediums corresponding to the plurality of conference participant devices;
- select an initial communication medium to establish a conference with the plurality of conference participant devices;
- and
- a transmitter configured to:
- transmit a conference contact message to the plurality of conference participant devices to initiate a conference on the initial communication medium,
- wherein the receiver is further configured to:
- receive, during the conference on the initial communication medium, a request from one of the plurality of conference participant devices to switch from the initial communication medium to another communication medium, and
- wherein the processor is further configured to:
- switch the one of the plurality of conference participant devices to the another communication medium,
- automatically translate a communication, in the another communication medium, from the one of the plurality of conference participant devices to the initial communication medium for receipt by another device of the plurality of conference participant devices;
- and
- automatically translate a communication, in the initial medium, from another device of the plurality of conference participant devices to the initial communication medium for receipt by the one of the plurality of conference participant devices.
12 more elements
A non-transitory computer readable storage medium configured to store one or more instructions that when executed by a processor causes a processor to perform:
- receiving a conference initiation notification from one of a plurality of conference participant devices at a conference server;
- identifying a plurality of different communication mediums corresponding to the plurality of conference participant devices;
- selecting an initial communication medium to establish a conference with the plurality of conference participant devices;
- transmitting a conference contact message to the plurality of conference participant devices to initiate a conference on the initial communication medium;
- receiving, during the conference on the initial communication medium, a request from one of the plurality of conference participant devices to switch from the initial communication medium to another communication medium;
- switching the one of the plurality of conference participant devices to the another communication medium;
- automatically translating a communication, in the another communication medium, from the one of the plurality of conference participant devices to the initial communication medium for receipt by another device of the plurality of conference participant devices;
- and
- automatically translating a communication, in the initial medium, from another device of the plurality of conference participant devices to the initial communication medium for receipt by the one of the plurality of conference participant devices.
6 more elements
Dependencies are inferred from the claim text.