System and methods for adaptive notification and ticketing

An adaptive notification and ticketing apparatus, comprising:

• a network element of a telecommunications network that generates past network event data, the past network event data associated with a past network event;
• and
• a computing device with access to the past network event data, the computing device:
• generating a rule from the past network event data based on an occurrence of a specific sequence of events present in the past network event data;
• applying a new network event to the rule;
• based on the new network event satisfying the rule, identifying an active service impact event;
• querying an inventory database based on one or more attributes of the new network event, the inventory database storing information related to customer utilization of the network element;
• identifying one or more services affected by the active service impact event based on querying the inventory database;
• generating at least one recommendation for resolving the active service impact event affecting the identified one or more services using at least one predetermined method derived from the plurality of past events;
• and
• triggering the at least one predetermined method.

A method for adaptive notification and ticketing, comprising:

• utilizing machine learning to train a computing device, by:
• providing a training data set to the computing device comprising a series of network events, at least a portion of the training data set comprising a specific sequence of network events associated with known classes defining one or more service impacting events;
• generating a model based on results of the providing of the training data set to the computing device to predict future service impacting events;
• verifying syntax of the model and testing the model against past network data;
• storing the model in a database for use by a processor;
• applying the model to a new network event to identify a class associated with the new network event, wherein the computing device comprises a complex event processor for scanning live network data to identify a specific sequence of events associated with the class;
• and
• querying an inventory database based on one or more attributes of the new network event, the inventory database storing information related to customer utilization of at least one network element of the plurality of network elements;
• identifying one or more services affected by the new event based on querying the inventory database.