Activity-and dependency-based service quality monitoring

A device that reports to a user a service quality of a service comprising an activity provided by a source to the user, the device comprising:

• a processor;
• and
• a memory storing instructions that, when executed by the processor, provide a system comprising:
• an activity evaluator that:
• identifies a service path of a performance of the activity of the service from the source to the user;
• identifies at least two segments in the service path over which the performance of the activity of the service is provided to the user;
• for respective segments of the service path, measures a service quality metric of the activity provided along the segment during the performance of the activity of the service for the user;
• compares the service quality metrics of the respective segments of the activity during the performance of the activity of the service for the user to identify at least one selected segment having a poor service quality metric;
• and
• for the respective at least one selected segment having a poor service quality metric, evaluates an effect of the poor service quality metric of the selected segment on the activity to identify a poor quality segment that contributes to the poor service quality of at least one activity of the service during the performance of the activity of the service for the user;
• and
• a service quality informer that informs the user of the poor quality segment that contributes to the poor service quality of at least one activity of the service during the performance of the activity of the service for the user.

A server that provides to a user a service the service comprising activities provided by sources, the server comprising:

• a processor;
• and
• a memory storing instructions that, when executed by the processor, provide a system comprising:
• a service quality evaluator that:
• identifies a service path of a performance of an activity of the service from the source to the user;
• identifies at least two segments in the service path path over which the performance of the activity of the service is provided to the user;
• for respective segments of the service path, measure a service quality metric of the activity provided along the segment during the performance of the activity of the service for the user;
• compares the service quality metrics of the respective segments of the activity during the performance of the activity of the service for the user to identify at least one selected segment having a poor service quality metric;
• and
• for the respective at least one selected segment having a poor service quality metric, evaluate an effect of the poor service quality metric of the selected segment on the activity to identify a poor quality segment that contributes to the poor service quality of at least one activity of the service during the performance of the activity of the service for the user;
• and
• a service quality informer that informs the user of the poor quality segment that contributes to the poor service quality of at least one activity of the service during the performance of the activity of the service for the user.