Network fault detection and quality of service improvement systems and methods

At least one non-transitory computer-readable medium containing instructions, that when executed by a processor, performs operations for detecting faults in a telecommunications service network, the operations comprising:

• receiving a set of performance measurement data records measuring performance of at least one alternative access vendor,
• wherein records in the set of performance measurement data records include information about at least one of:
• an associated location, an associated vendor, service type or an associated market;
• selecting a subset of key performance indicators from a set of performance indicators based on a correlation of each of the set of performance indicators with network performance;
• generating a set of clusters of the set of performance measurement data records using values corresponding to key performance indicators in the subset of key performance indicators,
• wherein records in each cluster have similar values for the key performance indicators in the subset of key performance indicators;
• updating each cluster in the set of clusters with site location information to determine similarity of service areas associated with each cluster;
• and
• mapping the updated clusters in the set of clusters with at least one clustering parameter to generate mapped updated cluster records,
• wherein the at least one clustering parameter comprises vendor information of the at least one alternative access vendor, location information, market information, service type/level information, or any combination thereof.

A system for detecting faults in a telecommunications service network comprising at least one non-transitory computer-readable medium having instructions stored thereon, which when executed by one or more processors of the system cause the system to:

• receive a set of performance measurement data records measuring performance of at least one alternative access vendor,
• wherein records in the set of performance measurement data records include information about at least one of:
• an associated location, an associated vendor, service type, or an associated market;
• select a subset of key performance indicators from a set of performance indicators based on a correlation of each of the performance indicators with network performance;
• generate a set of clusters of the set of performance measurement data records using values corresponding to key performance indicators in the subset of the key performance indicators,
• wherein records in each of the set of clusters have similar values for the key performance indicators in the subset of key performance indicators;
• and
• map the clusters in the set of clusters with at least one clustering parameter to generate mapped updated cluster records,
• wherein the at least one clustering parameter comprises vendor information of the at least one alternative access vendor, location information, market information, service type/level information, or any combination thereof.