Recommending server management actions for information processing systems

A method, with an information processing system, for automatically configuring one or more nodes in an information technology infrastructure with automation solutions for automatically resolving problems associated with the one or more nodes in the information technology infrastructure, the method comprising:

• generating, by a processing circuit of the at least one information processing system, a node-ticket record for an information processing node associated with at least one unresolved problem ticket identifying at least one unresolved problem with the information processing node, wherein the node-ticket record is separate and distinct from the unresolved problem ticket associated with the information processing node and only contains a set of problem descriptors and a set of system descriptors, wherein each of the set of problem descriptors describes at least one operational problem occurring at the information processing node, and wherein each of the set of system descriptors describes at least one attribute of the information processing node;
• querying, by the processing circuit utilizing the node-ticket record, a set of node-ticket clusters, wherein each of the set of node-ticket clusters is comprised of a plurality of historical node-ticket records each assigned to a given node-ticket cluster based on at least one common system descriptor and at least one common problem descriptor comprised within each of the plurality of historical node-ticket records, each of the set of node-ticket clusters further comprising a set of server management actions and a set of automation solutions mapped to each of the plurality of historical node-ticket records, wherein each of the set of automation solutions configures one or more information processing nodes to automatically perform one or more of the set of server management actions for resolving at least one operational problem associated with the one or more information processing nodes, and wherein each of the set of automation solutions is associated with a set of service management actions and comprises a set of information technology service management processes required for repeatedly executing the automation solution;
• identifying, by the processing circuit based on the querying, at least one set of server management actions and at least one automated solution associated with at least one of the set of node-ticket clusters corresponding to the node-ticket record within a given threshold;
• and
• automatically resolving, by the processing circuit, the unresolved problem at the information processing node utilizing the at least one set of server management actions and the at least one automated solution, wherein automatically resolving the unresolved problem comprises
• automatically configuring, by the processing circuit, one or more system management tools residing at the information processing node to perform the at least one automation solution, wherein the at least one automation solution automatically performs the at least one set of server management actions.

A computer program product for automatically configuring one or more nodes in an information technology infrastructure with server management actions for automatically resolving problems associated with the one or more nodes, the computer program product comprising:

• a non-transitory storage medium readable by a processing circuit and storing instructions for execution by the processing circuit for performing a method comprising:
• generating, by the processing circuit, a node-ticket record for an information processing node associated with an unresolved problem ticket identifying at least one unresolved problem with the information processing node, wherein the node-ticket record is separate and distinct from the unresolved problem ticket associated with the information processing node and only contains a set of system descriptors and a set of problem descriptors, wherein each of the set of system descriptors describes at least one attribute of the information processing node, and wherein each of the set of problem descriptors describes at least one operational problem occurring at the information processing node;
• querying, by the processing circuit utilizing the node-ticket record, a set of node-ticket clusters, wherein each of the set of node-ticket clusters is comprised of a plurality of historical node-ticket records each assigned to a given node-ticket cluster based on at least one common system descriptor and at least one common problem descriptor comprised within each of the plurality of historical node-ticket records, each of the set of node-ticket clusters further comprising a set of server management actions mapped to each of the plurality of historical node-ticket records, wherein the set of server management actions were performed previously to resolve at least one previous operational problem associated with at least one information processing node;
• identifying, by the processing circuit based on the querying, at least one set of server management actions associated with at least one of the set of node-ticket clusters corresponding to the node-ticket record within a given threshold;
• and
• automatically resolving, by the processing circuit, the unresolved problem at the information processing node utilizing the at least one set of server management actions, wherein automatically resolving the unresolved problem comprises
• automatically configuring, by the processing circuit, one or more system management tools residing at the information processing node to perform the at least one set of server management actions.

An information processing system for automatically configuring one or more nodes in an information technology infrastructure with server management actions for automatically resolving problems associated with the one or more nodes, the information processing system comprising:

• a memory;
• a processor communicatively coupled to the memory;
• and
• an action recommendation module communicatively coupled to the memory and the processor, wherein the action recommendation module is configured to perform a method comprising:
• generating a node-ticket record for an information processing node associated with an unresolved problem ticket identifying at least one unresolved problem with the information processing node, wherein the node-ticket record is separate and distinct from the unresolved problem ticket associated with the information processing node and only contains a set of system descriptors and a set of problem descriptors, wherein each of the set of system descriptors describes at least one attribute of the information processing node, and wherein each of the set of problem descriptors describes at least one operational problem occurring at the information processing node;
• querying, utilizing the node-ticket record, a set of node-ticket clusters, wherein each of the set of node-ticket clusters is comprised of a plurality of historical node-ticket records each assigned to a given node-ticket cluster based on at least one common system descriptor and at least one common problem descriptor comprised within each of the plurality of historical node-ticket records, each of the set of node-ticket clusters further comprising a set of server management actions mapped to each of the plurality of historical node-ticket records, wherein the set of server management actions were previously performed to resolve at least one previous operational problem associated with at least one information processing node;
• and
• identifying, based on the querying, at least one set of server management actions associated with at least one of the set of node-ticket clusters corresponding to the node-ticket record within a given threshold;
• and
• automatically resolving the unresolved problem at the information processing node utilizing the at least one set of server management actions, wherein automatically resolving the unresolved problem comprises
• automatically configuring one or more system management tools residing at the information processing node to perform the at least one set of server management actions.