System for determining user-centric treatment data

A system, comprising:

• a plurality of mobile devices of a plurality of patients, wherein each mobile device is associated with a respective patient of the plurality of patients and wherein each mobile device comprises a respective first wireless communications component;
• and
• a plurality of provider devices associated with a plurality of treatment providers, the plurality of provider devices comprising one or more nurse devices and one or more physician devices, wherein each nurse device and each physician device includes a respective second wireless communications component;
• wherein the plurality of mobile devices and/or the plurality of provider devices are configured to determine treatment times associated with a plurality of treatments for the plurality of patients based on wireless communication between the plurality of mobile devices and the plurality of provider devices using the respective first wireless communications components and the respective second wireless communications components, wherein determining the treatment times comprises:
• determining a respective nurse Start Time of Service (STS) based on a respective nurse device coming into wireless communication range of a respective mobile device of a patient;
• determining a respective nurse End Time of Service (ETS) based on the respective nurse device leaving wireless communication range of the respective mobile device of the patient;
• determining a respective physician Start Time of Service (STS) based on a respective physician device coming into wireless communication range of the respective mobile device of the patient;
• and
• determining a respective physician End Time of Service (ETS) based on the respective physician device leaving wireless communication range of the respective mobile device of the patient;
• wherein a provider device and/or another device is configured to analyze the treatment times associated with the plurality of treatments and output a plurality of metrics indicative of patient satisfaction, including a comparison of respective metrics associated with different providers, wherein analyzing the treatment times includes;
• determining one or more treatment times based on one or more physician STSs, one or more physician ETSs, one or more nurse STSs and one more nurse ETSs;
• and
• determining an overall waiting time based on an overall spent time minus the one or more treatment times, wherein the overall spent time corresponds to a total time from a start time to a last nurse ETS or a last physician ETS.