System and method for generating a rich persistent conversation history using a communication protocol

One or more non-transitory computer readable storage mediums storing one or more sequences of instructions, which when executed by one or more processors, causes a processor implemented method for generating a rich persistent conversation history from structured and unstructured information using a communication protocol performing the steps of:

• receiving a plurality of media contents associated with conversations from a plurality of messaging channels;
• selecting a set of selected messaging channels from where said plurality of media contents are received based on at least one of common attributes of a plurality of users, time, or a topic;
• demarcating boundaries in each of said plurality of media contents associated with said conversations based on an activity of said plurality of users by analyzing topics of each conversation between said plurality of users;
• inserting segmentation demarcations to a first conversation to differentiate said first conversation from a second conversation based on said topics and widgets that are communicated between a first user and a second user, wherein said first conversation is a previous conversation between said first user and said second user and said second conversation is a present conversation between said first user and said second user;
• determining a plurality of communication elements for each conversation associated with said segmentation demarcations on each messaging channel;
• generating a conversation snippet by linking said plurality of communication elements for each messaging channel;
• linking conversation snippets to generate a segment associated with said conversation for each messaging channel using lexical and non-lexical features;
• and
• generating said rich persistent conversation history by linking a plurality of segments from said plurality of messaging channels, wherein said plurality of segments are linked based on said topic analysis performed at each conversation between said first user and said second user.

A system for generating a rich persistent conversation history from structured and unstructured information using a communication protocol, said system comprising:

• a memory that stores a set of instructions;
• and
• a processor that executes the set of instructions and is configured to:
• receive a plurality of media contents associated with conversations from a plurality of messaging channels;
• select a set of selected messaging channels from where said plurality of media contents are received based on at least one of common attributes of a plurality of users, time, or a topic;
• demarcate boundaries in each of said plurality of media contents associated with said conversations based on an activity of said plurality of users by analyzing topics of each conversation between said plurality of users;
• insert segmentation demarcations to a first conversation to differentiate said first conversation from a second conversation based on said topics and widgets that are communicated between a first user and a second user, wherein said first conversation is a previous conversation between said first user and said second user and said second conversation is a present conversation between said first user and said second user;
• determine a plurality of communication elements for each conversation associated with said segmentation demarcations on each messaging channel;
• generate a conversation snippet by linking said plurality of communication elements for each messaging channel;
• link conversation snippets to generate a segment associated with said conversation for each messaging channel using lexical and non-lexical features;
• and
• generate said rich persistent conversation history by linking a plurality of segments from said plurality of messaging channels, wherein said plurality of segments are linked based on said topic analysis performed at each conversation between said first user and said second user.