IoT based method and system for processing information
AssigneeBeijing Baidu Netcom Science Technology Co., Ltd.
InventorLeiming Sun
Life of this patent
Estimating the term…
Abstract
Disclosed are an Internet of Things (IoT) based method and system for interacting with users. The intelligent customer service system collects and stores real-time status information of at least one device in an IoT; receives a request of a user; queries a device knowledge graph according to content of the request, and invoke the real-time status information of a related IoT device to acquire a corresponding request result, wherein the device knowledge graph is established according to usage information and/or maintenance information of one or more IoT devices; and return the request result to the user.
Claims17
An Internet of Things (IoT) based method for interacting with users, the method comprising:
- collecting and storing real-time status information of at least one device in an IoT;
- wherein, the method further comprises:
- receiving a request of a user;
- querying a device knowledge graph according to content of the request to acquire a knowledge point, invoking the stored real-time status information of a related device in the IoT, and determining a corresponding request result based on the acquired knowledge point and the invoked real-time status information of the related device in the IoT, wherein the device knowledge graph is established according to usage information and/or maintenance information of one or more devices in the IoT;
- and
- returning the request result to the user.
An Internet of Things (IoT) based system for interacting with users, the system comprising:
- at least one processor;
- and
- a memory storing instructions, which when executed by the at least one processor, cause the at least one processor to perform operations, the operations comprising:
- collecting and storing real-time status information of at least one device in an IoT;
- wherein, the operations further comprise:
- receiving a request of a user;
- querying a device knowledge graph according to content of the request to acquire a knowledge point, invoking the stored real-time status information of a related device in the IoT, and determining a corresponding request result based on the acquired knowledge point and the invoked real-time status information of the related device in the IoT, wherein the device knowledge graph is established according to usage information and/or maintenance information of one or more devices in the IoT;
- and
- returning the request result to the user.
A non-transitory computer storage medium storing a computer program, which when executed by one or more processors, causes the one or more processors to perform operations, the operations comprising:
- collecting and storing real-time status information of at least one device in an IoT;
- receiving a request of a user;
- querying a device knowledge graph according to content of the request to acquire a knowledge point, invoking the stored real-time status information of a related device in the IoT, and determining a corresponding request result based on the acquired knowledge point and the invoked real-time status information of the related device in the IoT, wherein the device knowledge graph is established according to usage information and/or maintenance information of one or more devices in the IoT;
- and
- returning the request result to the user.
Dependencies are inferred from the claim text.