Contextual autonomous vehicle support through written interaction

An autonomous vehicle, comprising:

• a sensor system configured to output a sensor signal;
• a display;
• a computing system that is in communication with the sensor system and the display, wherein the computing system comprises:
• a processor;
• and
• memory that stores computer-executable instructions that, when executed by the processor, cause the processor to perform acts comprising:
• detecting an occurrence of a type of an event during a ride of a passenger in the autonomous vehicle based on the sensor signal outputted by the sensor system;
• and
• responsive to detecting the occurrence of the type of the event and based on a profile of the passenger, causing the display to present a textual support message that is contextually relevant to the type of the event, wherein the profile of the passenger specifies that autonomous vehicle support for the passenger is to be effectuated using written communication, and wherein the textual support message solicits feedback from the passenger of the autonomous vehicle.