Undesirable noise detection and management

A communications management system (CMS), comprising:

• a memory comprising executable instructions, and a prediction database comprising prediction information;
• and
• a processor configured to execute the instructions that, when executed on the processor, cause the processor to:
• receive registration information related to a participant system (PS) of a plurality of PSs that communicate audio information between themselves;
• predict, according to a predefined likelihood threshold resulting in a positive determination, that an undesirable sound (US) will be present during a conference that the PS is participating in based on the received registration information and a historical indication of potential problems in the prediction information associated with the PS;
• and
• responsive to a positive prediction that the US will be present during the conference, preemptively and prior to the presence of the US, apply a remedial action to the PS to initiate a reduction in a likelihood that the US will be present during the conference prior to an actual detection of the US.

A computer-implemented method for managing a communications management system (CMS), the method comprising, using a processor:

• receiving registration information related to a plurality of participant systems (PSs) that communicate audio information between themselves;
• transmitting a unique signal to each of the plurality of PSs that causes each of the plurality of PSs to produce a unique audio signal;
• detecting an undesirable sound (US) in a PS of the plurality of PSs responsive to the transmission of the unique signal;
• responsive to the detecting of the US, applying a remedial action to the PS to initiate a reduction in a likelihood that the PS will produce a future US;
• repeating the transmitting, detecting, and applying according to a predefined testing criteria;
• and
• responsive to the processor of the CMS receiving a positive or negative response to the transmission of the unique signal that indicates, respectively, a presence or absence of the US for a PS associated with the unique signal, storing data related to the positive or negative response in a prediction database.