Stream server that modifies a stream according to detected characteristics

An apparatus comprising:

• at least one processor;
• a memory coupled to the at least one processor;
• a caller profile database residing in the memory that includes a plurality of entries, each of the plurality of entries comprising voice characterization data corresponding to a voice portion of a previously-received audio stream for an identified caller;
• a device signature database residing in the memory that includes a plurality of entries, each of the plurality of entries comprising a device identifier and corresponding device signature data corresponding to non-voice portions of a previously-received audio stream for an identified device corresponding to the device identifier, wherein the device signature data comprises repetitive sounds, transient sounds, and volume issues;
• and
• a voice stream server residing in the memory and executed by the at least one processor, the voice stream server receiving a plurality of audio streams from a plurality of callers, analyzing the plurality of audio streams for voice data and for non-voice data, identifying a first entry in the caller database that corresponds to voice data in a first audio stream of the plurality of audio streams, modifying the first audio stream based on voice characterization data in the first entry in the caller database, identifying a first entry in the device signature database that corresponds to the first audio stream, and modifying the first audio stream based on the device signature data in the first entry in the device signature database, wherein the voice stream server comprises a voice to text transcription tool that transcribes the voice data in the first audio stream to text and compares the text to a key word list, and when specified criteria are satisfied with respect to the occurrence of words in the key word list in the text, the voice stream server modifies the voice data in the first audio stream by placing a first caller corresponding to the first audio stream in listen-only mode by not forwarding the voice data in the first audio stream received by the voice stream server, wherein the voice stream server provides a voice prompt to the first caller that states the first caller is in listen-only mode, wherein the voice stream server enables and disables modifying the first audio stream based on:
• caller role;
• caller authorization;
• and
• verbal commands from at least one caller.

A computer-implemented method executed by at least one processor for processing a plurality of audio streams from a plurality of callers, the method comprising:

• providing a caller profile database that includes a plurality of entries, each of the plurality of entries comprising voice characterization data corresponding to a voice portion of a previously-received audio stream for an identified caller;
• providing a device signature database residing in the memory that includes a plurality of entries, each of the plurality of entries comprising a device identifier and corresponding device signature data corresponding to non-voice portions of a previously-received audio stream for an identified device corresponding to the device identifier, wherein the device signature data comprises repetitive sounds, transient sounds, and volume issues;
• receiving the plurality of audio streams from the plurality of callers;
• analyzing the plurality of audio streams for voice data and for non-voice data;
• identifying a first entry in the caller database that corresponds to a first audio stream of the plurality of audio streams;
• identifying a first entry in the device signature database that corresponds to the first audio stream;
• and
• modifying the first audio stream based on the analyzed voice data and the voice characterization data in the first entry in the caller database and based on the analyzed non-voice data and the device signature data in the first entry in the device signature database.