Providing machine learning assistance for technical support

A computing device comprising:

• one or more processors;
• and
• one or more non-transitory computer readable media storing instructions executable by the one or more processors to perform operations comprising:
• displaying a graphical representation of a client system experiencing a particular problem, wherein:
• the client system comprises a plurality of components;
• each component of the plurality of components has a corresponding set of attributes;
• and
• the graphical representation of the client system comprises:
• the plurality of components;
• a device type of each component of the plurality of components;
• a connection between at least a first device and a second device of the plurality of components;
• and
• a status of the connection;
• performing a comparison of recently gathered data associated with the client system with previously gathered data associated with the client system;
• providing a comparison report identifying differences between the recently gathered data and the previously gathered data based on the comparison;
• determining, by a machine learning module, one or more solutions, each solution of the one or more solutions corresponding to a previously resolved problem that is similar to the particular problem;
• and
• displaying the one or more solutions, wherein each solution of the one or more solutions has an associated confidence level.

One or more non-transitory computer readable media storing instructions executable by one or more processors to perform operations comprising:

• displaying a graphical representation of a client system experiencing a particular problem, wherein:
• the client system comprises a plurality of components;
• each component of the plurality of components has a corresponding set of attributes;
• and
• the graphical representation of the client system comprises:
• the plurality of components;
• a device type of each component of the plurality of components;
• a connection between at least a first device and a second device of the plurality of components;
• and
• a status of the connection;
• performing a comparison of recently gathered data associated with the client system with previously gathered data associated with the client system;
• providing a comparison report identifying differences between the recently gathered data and the previously gathered data based on the comparison;
• determining, by a machine learning module, one or more solutions, each solution of the one or more solutions corresponding to a previously resolved problem that is similar to the particular problem;
• and
• displaying the one or more solutions, wherein each solution of the one or more solutions has an associated confidence level.