System, method, and computer program for calculating network value information

A method, comprising:

• receiving, by a computer system from a customer relationship management (CRM) database, a plurality of records each storing network user information for a corresponding network user of a network, the network user information categorizing the network user by network user type;
• organizing, by the computer system, the plurality of network users into segments of network users, each segment corresponding to a different network user type;
• selecting, by the computer system, at least one of the segments of network users;
• looking up, by the computer system, network usage charge information indicating monetary charges to a portion of the network users included in the at least one of the segments of network users, the monetary charges being for actual network usage over a predetermined amount of time by the portion of the network users included in the at least one of the segments of network users;
• collecting, by the computer system, network call detail records;
• processing, by the computer system, the network call detail records to identify network usage information indicating network usage over the predetermined amount of time by the portion of the network users included in the at least one segment of network users;
• calculating, by the computer system, revenue rate information, based on the network usage charge information and the network usage information, by dividing the network usage charge information by the network usage information;
• apportioning, by the computer system, the network usage across a plurality of network hardware components of the network utilized in connection with the network usage over the predetermined amount of time by the portion of the network users included in the at least one segment of network users;
• generating, by the computer system, network hardware component usage information for each network hardware component of the plurality of network hardware components, the network hardware component usage information indicating a portion of the network usage apportioned to the network hardware component;
• for each network hardware component of the plurality of network hardware components:
• calculating, by the computer system, network hardware component value information representing a value derived from the network hardware component, the network hardware component value information generated by multiplying the revenue rate information and the network hardware component usage information generated for the network hardware component;
• and
• adjusting, by the computer system, at least one aspect of the network, based on the network hardware component value information calculated for each of the plurality of network hardware components, the adjusting including:
• selecting one or more network hardware components of the plurality of network hardware components to prioritize, based on the network hardware component value information calculated for each of the plurality of network hardware components, and
• allocating resources to the selected one or more network hardware components.

A system, comprising:

• one or more hardware processors for:
• receiving, from a customer relationship management (CRM) database, a plurality of records each storing network user information for a corresponding network user of a network, the network user information categorizing the network user by network user type;
• organizing the plurality of network users into segments of network users, each segment corresponding to a different network user type;
• selecting at least one of the segments of network users;
• looking up network usage charge information indicating monetary charges to a portion of the network users included in the at least one of the segments of network users, the monetary charges being for actual network usage over a predetermined amount of time by the portion of the network users included in the at least one of the segments of network users;
• collecting network call detail records;
• processing the network call detail records to identify network usage information indicating network usage over the predetermined amount of time by the portion of the network users included in the at least one segment of network users;
• calculating revenue rate information, based on the network usage charge information and the network usage information, by dividing the network usage charge information by the network usage information;
• apportioning the network usage across a plurality of network hardware components of the network utilized in connection with the network usage over the predetermined amount of time by the portion of the network users included in the at least one segment of network users;
• generating network hardware component usage information for each network hardware component of the plurality of network hardware components, the network hardware component usage information indicating a portion of the network usage apportioned to the network hardware component;
• for each network hardware component of the plurality of network hardware components:
• calculating network hardware component value information representing a value derived from the network hardware component, the network hardware component value information generated by multiplying the revenue rate information and the network hardware component usage information generated for the network hardware component;
• and
• adjusting, by the computer system, at least one aspect of the network, based on the network hardware component value information calculated for each of the plurality of network hardware components, the adjusting including:
• selecting one or more network hardware components of the plurality of network hardware components to prioritize, based on the network hardware component value information calculated for each of the plurality of network hardware components, and
• allocating resources to the selected one or more network hardware components.