System and method to analyze and detect anomalies in vehicle service procedures

A system comprising:

• at least one data processor connected to at least one memory that stores software instructions, where execution of the software instructions by the at least one data processor causes the system to analyze vehicle sensor data and identify anomalies in service procedures, by:
• capturing vehicle parts alteration data for a vehicle, the vehicle parts alteration data being a plurality of metrics captured by a plurality of sensors;
• automatically interpreting the captured vehicle parts alteration sensor data metrics to determine whether a service procedure event that matches a predefined service procedure has been performed, the predefined service procedures comprising a sequence of steps to be performed;
• in a case when a matched service procedure event is found, automatically analyzing the captured vehicle parts alteration sensor data metrics to identify performed procedural steps corresponding to the matched service procedure event;
• automatically determining, based on the captured vehicle parts alteration sensor data:
• whether the performed procedural steps do not include all of the predefined service procedures;
• whether the performed procedural steps were not performed in an order defined in the sequence of steps of the predefined service procedures
• whether one or more of the performed procedural steps are not one of the sequence of steps of the predefined service procedures;
• whether the performed procedural steps were not performed at a service location identified by the predefined service procedures;
• automatically identifying an anomaly in the performed procedural steps when one or more of:
• a determination is made that the performed procedural steps do not include all of the predefined service procedures;
• a determination is made that the performed procedural steps were not performed in an order defined in the sequence of steps of the predefined service procedures;
• a determination is made that one or more of the performed procedural steps are not one of the sequence of steps of the predefined service procedures;
• and
• a determination is made that the performed procedural steps were not performed at a service location identified by the predefined service procedures;
• and
• automatically providing a dynamic feedback notification when an anomaly has been identified.

A computer program product comprising:

• software instructions on a non-transitory computer-readable medium, where execution of the software instructions using a computer causes the computer to analyze vehicle sensor data and identifying anomalies in service procedures, by:
• capturing vehicle parts alteration data for a vehicle, the vehicle parts alteration data being a plurality of metrics captured by a plurality of sensors;
• automatically interpreting the captured vehicle parts alteration sensor data metrics to determine whether a service procedure event that matches a predefined service procedure has been performed, the predefined service procedures comprising a sequence of steps to be performed;
• in a case when a matched service procedure event is found, automatically analyzing the captured vehicle parts alteration sensor data metrics to identify performed procedural steps corresponding to the matched service procedure event;
• automatically determining, based on the captured vehicle parts alteration sensor data metrics:
• whether the performed procedural steps do not include all of the predefined service procedures;
• whether the performed procedural steps were not performed in an order defined in the sequence of steps of the predefined service;
• whether one or more of the performed procedural steps are not one of the sequence of steps of the predefined service procedures;
• and
• whether the performed procedural steps were not performed at a service location identified by the predefined service procedures;
• automatically identifying an anomaly in the performed procedural steps when one or more of:
• a determination is made that the performed procedural steps do not include all of the predefined service procedures;
• a determination is made that the performed procedural steps were not performed in an order defined in the sequence of steps of the predefined service procedures;
• a determination is made that one or more of the performed procedural steps are not one of the sequence of steps of the predefined service procedures;
• and
• a determination is made that the performed procedural steps were not performed at a service location identified by the predefined service procedures;
• and
• automatically providing a dynamic feedback notification when an anomaly has been identified.