Integrating action requests from a plurality of spoke systems at a hub system

A non-transitory computer readable medium comprising computer readable instructions stored thereon to cause a processing device of a central computer system to:

• integrate a plurality of sub-tickets from a plurality of disparate remote systems, including instructions to:
• receive a first sub-ticket from a first remote system, the first sub-ticket comprising a portion, less than all, of attributes associated with a first trouble ticket at the first remote system,
• receive a second sub-ticket from a second remote system, wherein the second remote system is different from the first remote system, the second sub-ticket comprising a portion, less than all, of attributes associated with a second trouble ticket at the second remote system,
• integrate information from the first sub-ticket and the second sub-ticket to form a consolidated information set in a single queue;
• provide the consolidated information set to a plurality of users of the central computer system for selection of at least one of the first and second sub-tickets by one of the plurality of users of the central computer system;
• receive an indication of a selection of the first sub-ticket or the second sub-ticket by one of the plurality of users;
• in response to receiving the indication of the selection of the first sub-ticket from one of the plurality of users on the central computing system, open a window from the first remote system on a display of the central computing system and activate a session between the central computing system and the first remote system, wherein the window is in a context of the first remote system, and render all details of the first trouble ticket in the window to enable the user to perform work directly on the first remote system from the central computing system using the window and the activated session between the central computing system and the first remote system as requested in the first trouble ticket;
• and
• in response to receiving the indication of the selection of the second sub-ticket from one of the plurality of users on the central computing system, open a window from the second remote system on the display of the central computing system and activate a session between the central computing system and the second remote system, wherein the window is in a context of the second remote system, and render all details of the second trouble ticket in the window to enable the user to perform work directly on the second remote system from the central computing system using the window and the activated session between the central computing system and the second remote system as requested in the second trouble ticket.

A computer network comprising:

• a plurality of processing units communicatively coupled to the computer network and collectively configured to:
• integrate, at a central computing system, a plurality of sub-tickets from a plurality of disparate remote systems, including instructions to:
• receive a first sub-ticket from a first remote system, the first sub-ticket comprising a portion, less than all, of attributes associated with a first trouble ticket at the first remote system,
• receive a second sub-ticket from a second remote system, wherein the second remote system is different from the first remote system, the second sub-ticket comprising a portion, less than all, of attributes associated with a second trouble ticket at the second remote system,
• integrate information from the first sub-ticket and the second sub-ticket to form a consolidated information set in a single queue;
• provide the consolidated information set to a plurality of users of the central computer system for selection of at least one of the first and second sub-tickets by one of the plurality of users;
• receive an indication of a selection of the first sub-ticket or the second sub-ticket by one of the plurality of users;
• in response to receiving the indication of the selection of the first sub-ticket from one of the plurality of users on the central computing system, open a window from the first remote system on a display of the central computing system and activate a session between the central computing system and the first remote system, wherein the window is in a context of the first remote system, and render all details of the first trouble ticket in the window to enable the user to perform work directly on the first remote system from the central computing system using the window and the activated session between the central computing system and the first remote system as requested in the first trouble ticket;
• and
• in response to receiving the indication of the selection of the second sub-ticket from one of the plurality of users on the central computing system, open a window from the second remote system on the display of the central computing system and activate a session between the central computing system and the second remote system, wherein the window is in a context of the second remote system, and render all details of the second trouble ticket in the window to enable the user to perform work directly on the second remote system from the central computing system using the window and the activated session between the central computing system and the second remote system as requested in the second trouble ticket.

A computer system comprising one or more programmable control devices communicatively coupled to each other and to a computer network, wherein the one or more programmable control devices are programmed to:

• integrate, at a central computing system, a plurality of sub-tickets from a plurality of remote systems, including instructions to:
• receive a first sub-ticket from a first remote system, the first sub-ticket comprising a portion, less than all, of attributes associated with a first trouble ticket at the first remote system,
• receive a second sub-ticket from a second remote system, wherein the second remote system is different from the first remote system, the second sub-ticket comprising a portion, less than all, of attributes associated with a second trouble ticket at the second remote system,
• integrate information from the first sub-ticket and the second sub-ticket to form a consolidated information set in a single queue;
• provide the consolidated information set to a plurality of users of the central computer system for selection of at least one of the first and second sub-tickets by one of the plurality of users of the central computer system;
• receive an indication of a selection of the first sub-ticket or the second sub-ticket;
• in response to receiving the indication of the selection of the first sub-ticket from one of the plurality of users on the central computing system, open a window from the first remote system on a display of the central computing system and activate a session between the central computing system and the first remote system, wherein the window is in a context of the first remote system, and render all details of the first trouble ticket in the window to enable the user to perform work directly on the first remote system from the central computing system using the window and the activated session between the central computing system and the first remote system as requested in the first trouble ticket;
• and
• in response to receiving the indication of the selection of the second sub-ticket from one of the plurality of users on the central computing system, open a window from the second remote system on the display of the central computing system and activate a session between the central computing system and the second remote system, wherein the window is in a context of the second remote system, and render all details of the second trouble ticket in the window to enable the user to perform work directly on the second remote system from the central computing system using the window and the activated session between the central computing system and the second remote system as requested in the second trouble ticket.