System, method, and computer program for translating unified ticketing system (UTS) messages
AssigneeAmdocs Development Limited
InventorTzahi Menachem Shaiovitch
Life of this patent
Estimating the term…
Abstract
A system, method, and computer program product are provided for translating unified ticketing system (UTS) messages. In operation, a translation system receives one or more messages in at least one first language being communicated between a customer ticketing system and a unified ticketing system associated with a communication service provider. The translation system translates the one or more messages, including any corresponding attachments and screenshots, from the first language to at least one second language. Further, the translation system releases the translated one or more messages, including the corresponding translated attachments and screenshots, to be communicated between the customer ticketing system and the unified ticketing system.
Claims8
A method, comprising:
- receiving, by a translation system, a first message in a first language being communicated from a customer ticketing system to a unified ticketing system (UTS) associated with a communication service provider, the first message including text and an attachment;
- translating, by a machine translation engine of the translation system, the first message from the first language to a second language by translating the text and the attachment from the first language to the second language;
- searching, by the translation system, a knowledge database for a solution associated with the first message, using the translated first message;
- determining, by the translation system from a result of the searching, the solution associated with the first message, the result being in the second language;
- sending, by the translation system, the translated first message including the text and the attachment in the second language to the unified ticketing system;
- receiving, by the translation system, a second message in a second language being communicated from the UTS to the customer ticketing system;
- translating, by the machine translation engine of the translation system, the second message from the second language to the first language;
- and
- sending, by the translation system, the translated second message to the customer ticketing system.
A computer program product embodied on a non-transitory computer readable medium, comprising computer code for:
- receiving, by a translation system, a first message in a first language being communicated from a customer ticketing system to a unified ticketing system (UTS) associated with a communication service provider, the first message including text and an attachment;
- translating, by a machine translation engine of the translation system, the first message from the first language to a second language by translating the text and the attachment from the first language to the second language;
- searching, by the translation system, a knowledge database for a solution associated with the first message, using the translated first message;
- determining, by the translation system from a result of the searching, the solution associated with the first message, the result being in the second language;
- sending, by the translation system, the translated first message including the text and the attachment in the second language to the unified ticketing system;
- receiving, by the translation system, a second message in a second language being communicated from the UTS to the customer ticketing system;
- translating, by the machine translation engine of the translation system, the second message from the second language to the first language;
- and
- sending, by the translation system, the translated second message to the customer ticketing system.
A translation system, comprising one or more processors, operable for:
- receiving, by the translation system, a first message in a first language being communicated from a customer ticketing system to a unified ticketing system (UTS) associated with a communication service provider, the first message including text and an attachment;
- translating, by a machine translation engine of the translation system, the first message from the first language to a second language by translating the text and the attachment from the first language to the second language;
- searching, by the translation system, a knowledge database for a solution associated with the first message, using the translated first message;
- determining, by the translation system from a result of the searching, the solution associated with the first message, the result being in the second language;
- sending, by the translation system, the translated first message including the text and the attachment in the second language to the unified ticketing system;
- receiving, by the translation system, a second message in a second language being communicated from the UTS to the customer ticketing system;
- translating, by the machine translation engine of the translation system, the second message from the second language to the first language;
- and
- sending, by the translation system, the translated second message to the customer ticketing system.
Dependencies are inferred from the claim text.