Topic based conversation retrieval

A computer system, comprising:

• a processor;
• a memory device coupled to the processor;
• and
• a computer readable storage device coupled to the processor, wherein the storage device contains program code executable by the processor via the memory device to implement a method for topic based conversation retrieving, the method comprising:
• receiving, by one or more processors of a computer system, a first conversation between a first plurality of users, the first conversation being conducted on a first communication mode;
• receiving, by the one or more processors, a second conversation between the first plurality of users or a second plurality of users, the second conversation being conducted on a second communication mode different than the first communication mode, wherein the first communication mode and the second communication mode are each selected from the group consisting of an email service, a wireless texting service, an online chat messaging service, a social media service, and a voice service, and wherein the selection of the first communication mode is different than the selection of the second communication mode;
• analyzing, by the one or more processors, the first conversation and the second conversation;
• determining, by the one or more processors, one or more topics of discussion in the first conversation and the second conversation;
• retrieving, by the one or more processors, a portion of each of the first conversation and the second conversation, wherein the portion is related to a topic chosen to be retrieved;
• and
• recording, by a multimodal recording agent of the one or more processors of the computer system, the first conversation between the first plurality of users and the second conversation between the second plurality of users, wherein the multimodal recording agent is located on one or more devices used by the first plurality of users and the second plurality of users.

A computer program product, comprising a computer readable non-transitory hardware storage device storing a computer readable program code, the computer readable program code comprising an algorithm that when executed by a processor of a computing system implements a method for topic based conversation retrieving, the method comprising:

• receiving, by one or more processors of a computer system, a first conversation between a first plurality of users, the first conversation being conducted on a first communication mode;
• receiving, by the one or more processors, a second conversation between the first plurality of users or a second plurality of users, the second conversation being conducted on a second communication mode different than the first communication mode, wherein the first communication mode and the second communication mode are each selected from the group consisting of an email service, a wireless texting service, an online chat messaging service, a social media service, and a voice service, and wherein the selection of the first communication mode is different than the selection of the second communication mode;
• analyzing, by the one or more processors, the first conversation and the second conversation;
• determining, by the one or more processors, one or more topics of discussion in the first conversation and the second conversation;
• retrieving, by the one or more processors, a portion of each of the first conversation and the second conversation, wherein the portion is related to a topic chosen to be retrieved;
• and
• recording, by a multimodal recording agent of the one or more processors of the computer system, the first conversation between the first plurality of users and the second conversation between the second plurality of users, wherein the multimodal recording agent is located on one or more devices used by the first plurality of users and the second plurality of users.