Using smart data to forecast and track dual stage events

A method, comprising:

• at a computing platform comprising at least one processor, memory, and a communication interface:
• receiving, by the at least one processor, via the communication interface, and from a user device, information indicating a dual stage event corresponding to an item, wherein the information indicating the dual stage event corresponding to the item comprises a scanned item code corresponding to the item;
• retrieving, by the at least one processor, from an external event data source and based on the information indicating the dual stage event, metadata corresponding to the dual stage event;
• determining, by the at least one processor, based on the metadata corresponding to the dual stage event, a first value corresponding to the dual stage event, wherein determining the first value corresponding to the dual stage event comprises determining an estimated value of a credit to be refunded to a user of the user device by a merchant when the item is returned to the merchant and received by the merchant;
• generating, by the at least one processor, based on the information indicating the dual stage event corresponding to the item, one or more commands directing a smart data server to determine a second value corresponding to the dual stage event;
• transmitting, by the at least one processor, via the communication interface and to the smart data server, the one or more commands;
• receiving, by the at least one processor, via the communication interface and from the smart data server, information indicating the second value corresponding to the dual stage event, wherein receiving the information indicating the second value corresponding to the dual stage event comprises receiving information indicating a temporary credit to be provided to the user of the user device before the item is received by the merchant, wherein a value of the temporary credit is less than the estimated value and is modified based on a user profile and an adjustment identified in a return policy;
• receiving, by the at least one processor and from the user device, image data providing proof that the item is being returned to the merchant, the image data being received before the item is received by the merchant;
• responsive to receiving the image data, authorizing, by the at least one processor, the temporary credit to be provided to the user of the user device before the item is received by the merchant;
• and
• transmitting, by the at least one processor, via the communication interface and to the user device, a notification indicating the second value corresponding to the dual stage event, wherein transmitting the notification indicating the second value corresponding to the dual stage event comprises transmitting the information indicating the temporary credit to be provided to the user of the user device before the item is received by the merchant;
• determining, based on the information indicating the dual stage event, a geographic location associated with the dual stage event;
• determining, based on the geographic location associated with the dual stage event, a quality issue corresponding to the item;
• and
• transmitting, via the communication interface and to the external event data source, the quality issue corresponding to the item.

One or more non-transitory computer-readable media storing instructions that, when executed by a computing platform comprising at least one processor, memory, and a communication interface, cause the computing platform to:

• receive, via the communication interface and from a user device, information indicating a dual stage event corresponding to an item, wherein the information indicating the dual stage event corresponding to the item comprises a scanned item code corresponding to the item;
• retrieve, from an external event data source and based on the information indicating the dual stage event, metadata corresponding to the dual stage event;
• determine, based on the metadata corresponding to the dual stage event, a first value corresponding to the dual stage event, wherein determining the first value corresponding to the dual stage event comprises determining an estimated value of a credit to be refunded to a user of the user device by a merchant when the item is returned to the merchant and received by the merchant;
• generate, based on the information indicating the dual stage event corresponding to the item, one or more commands directing a smart data server to determine a second value corresponding to the dual stage event;
• transmit, via the communication interface and to the smart data server, the one or more commands;
• receive, via the communication interface and from the smart data server, information indicating the second value corresponding to the dual stage event, wherein receiving the information indicating the second value corresponding to the dual stage event comprises receiving information indicating a temporary credit to be provided to the user of the user device before the item is received by the merchant, wherein a value of the temporary credit is less than the estimated value and is modified based on a user profile and an adjustment identified in a return policy;
• receive, via the communication interface and from the user device, image data providing proof that the item is being returned to the merchant, the image data being received before the item is received by the merchant;
• responsive to receiving the image data, authorize the temporary credit to be provided to the user of the user device before the item is received by the merchant;
• transmit, via the communication interface and to the user device, a notification indicating the second value corresponding to the dual stage event, wherein transmitting the notification indicating the second value corresponding to the dual stage event comprises transmitting the information indicating the temporary credit to be provided to the user of the user device before the item is received by the merchant;
• determine, based on the information indicating the dual stage event, a geographic location associated with the dual stage event;
• determine, based on the geographic location associated with the dual stage event, a quality issue corresponding to the item;
• and
• transmit, via the communication interface and to the external event data source, the quality issue corresponding to the item.