US 10,567,591 B2 · Workload balancing technique for a telephone communication system

Abstract

A workload balancing technique enhances balancing of workloads processed by components of a telephone communication system configured to render telephony services over a computer network. The telephony services illustratively include private branch exchange (PBX) services suitable for customers with geographically dispersed telephone service demands. The workload balancing technique is invoked by the communication system to reduce contention among the components of the system, such as telephone access servers (TASes) coupled to a proxy router, when servicing telephony requests issued by the customers, thus enabling rendering of the telephony services in an efficient and cost-effective manner. As described herein, an available TAS is randomly selected to service a telephony request received by the proxy router from a network coupled to the communication system.

Claims7

Dependent claims

A system comprising:

a plurality of components of a telephone communication system configured to render telephony services over a computer network, wherein the components comprise:
a plurality of telephone access servers (TASes);
a proxy router;
and
a plurality of proxy servers,
wherein the TASes are coupled to the proxy router via the plurality of proxy servers,
wherein the proxy router, in response to a telephony request received at the proxy router from the telephone communications system, sends a first capability request to the plurality of proxy servers;
in response to a first responding proxy server, the proxy router forwards the telephony request to the first responding proxy server, and
wherein the first responding proxy server determines whether there are TASes available to service the telephony request, drops the telephony request if there are no available TASes, and randomly selects an available TAS to service the telephony request if there are available TASes.

6 more elements

Dependencies are inferred from the claim text.

Workload balancing technique for a telephone communication system

Life of this patent

Workload balancing technique for a telephone communication system

Life of this patent

Abstract

Claims7