Methods and systems for providing interactive support sessions

An image processing system employing artificial intelligence for assisting a user during technical support, the image processing system, comprising:

• at least one processor configured to:
• receive at least one first image of an inoperative product captured by a mobile device of a user;
• perform image analysis on the at least one first image to identify in the at least one first image a status of a functional element associated with the inoperative product;
• access memory to determine a reason why the product is inoperative based on the identified status of the functional element;
• cause visual guidance to be displayed by the mobile device, wherein the visual guidance is associated with a plurality of sequential actions for causing the inoperative product to become operative;
• receive at least one second image of the product, the second image being indicative of a completion of the plurality of sequential actions;
• perform image analysis on the at least one second image to determine that the completion of the plurality of sequential actions caused the inoperative product to become operative;
• and
• provide a notification to the user indicating problem resolution.

A method for assisting a user during technical support, the method comprising:

• receiving at least one first image of an inoperative product captured by a mobile device of a user;
• performing image analysis on the at least one first image to identify in the at least one first image a status of a functional element associated with the inoperative product;
• accessing memory to determine a reason why the product is inoperative based on the identified status of the functional element;
• causing visual guidance to be displayed by the mobile device, wherein the visual guidance is associated with at least one action for causing the inoperative product to become operative;
• receiving at least one second image of the product, the second image being indicative of a completion of the at least one action;
• performing image analysis on the at least one second image to determine whether the at least one action was completed properly;
• and
• notifying the user when the at least one action is completed properly.