Methods and systems for providing interactive support sessions

A non-transitory computer readable medium including instructions for visually augmenting a real-time video stream, the instructions being executable by at least one processor to cause the at least one processor to perform a method, the method comprising:

• receiving the real-time video stream captured by an image sensor, the real-time video stream including images of at least one cable and an electronic appliance;
• analyzing the real-time video stream to identify a plurality of ports in the electronic appliance;
• analyzing the real-time video stream to identify a specific one of the at least one cable for association with a specific port of the plurality of ports;
• causing a movable augmented indicator to display on the real-time video stream, wherein the movable augmented indicator is configured to guide a user's connection of the specific cable to the specific port;
• monitoring in the real-time video stream changing locations of the specific port as the image sensor moves relative to the electronic appliance;
• and
• adjusting positions of the movable augmented indicator to account for the changing locations of the specific port in the real-time video stream.

A method for visually augmenting a real-time video stream, the method comprising:

• receiving the real-time video stream captured by an image sensor, the real-time video stream including images of at least one cable and an electronic appliance;
• analyzing the real-time video stream to identify a plurality of ports in the electronic appliance;
• analyzing the real-time video stream to identify a specific one of the at least one cable for association with a specific port of the plurality of ports;
• causing a movable augmented indicator to display the real-time video stream, wherein the movable augmented indicator is configured to guide a user's connection of the specific cable to the specific port;
• monitoring in the real-time video stream changing locations of the specific port as the image sensor moves relative to the electronic appliance;
• and
• adjusting positions of the movable augmented indicator to account for the changing locations of the specific port in the real time video.