Systems and methods for providing integrated computerized personal assistant services in telephony communications

A computer-implemented method for providing computerized virtual assistance services during a telecommunication session between a first user device associated with a first participant and a second user device associated with a second participant, comprising:

• transmitting, by a call processing system, (A) voice-based data generated during the telecommunication session and (B) identification information of at least one of the first or second participants to a computerized virtual assistant system, wherein the voice-based data and identification information is transmitted to the computerized virtual assistant system by the call processing system as a first Application Programming Interface (API) call;
• analyzing, by the computerized virtual assistant system, the voice-based data received to identify a presence of an actionable command;
• determining at least one service provider associated with the identified actionable command;
• transmitting at least one request for performance of the actionable command to the at least one service provider, wherein the at least one request includes identification information of at least one of the first or second participants;
• and
• receiving, from each of the at least one service providers, a response to the at least one request for performance of the actionable command.

A non-transitory computer readable medium for storing computer instructions that, when executed by at least one processor causes the at least one processor to perform a method for providing computerized virtual assistance services during a telecommunication session between a first user device associated with a first participant and a second user device associated with a second participant, comprising:

• transmitting (A) voice-based data generated during the telecommunication session and (B) identification information of at least one of the first or second participants to a computerized virtual assistant system, wherein the voice-based data and identification information is transmitted to the computerized virtual assistant system as an Application Programming Interface (API) call;
• analyzing, by the computerized virtual assistant system, the voice-based data received to identify a presence of an actionable command;
• determining at least one service provider associated with the identified actionable command;
• transmitting at least one request for performance of the actionable command to the at least one service provider, wherein the at least one request includes identification information of at least one of the first or second participants;
• and
• receiving, from each of the at least one service providers, a response to the at least one request for performance of the actionable command.