System and method for determining service prioritization in virtual desktop infrastructure
AssigneeWipro Limited
InventorNarasimha Sekhar Kakaraparthi
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Abstract
This disclosure relates to system and method for system and method for determining service prioritization in virtual desktop infrastructure (VDI). In one embodiment, the method comprises receiving the plurality of service requests from a plurality of virtual desktop (VD) components distributed across one or more VD sites, and, for each of the plurality of service requests, determining a user experience index for a service request based on a weightage tree for a VD component initiating the service request and a weightage of a VD site comprising the VD component initiating the service request. The method further comprises prioritizing the plurality of service requests based on the user experience index for each of the plurality of service requests.
Claims20
A method of determining a prioritization of a plurality of service requests in a virtual desktop infrastructure (VDI), the method comprising:
- receiving, by a VDI management and monitoring system, the plurality of service requests from a plurality of virtual desktop (VD) components distributed across one or more VD sites, wherein a service request of the plurality of service requests comprises of alerts and events pertaining to a fault in the VDI;
- for each of the plurality of service requests, determining, by the VDI management and monitoring system, a user experience index for a service request based on a weightage tree for a VD component initiating the service request and a weightage of a VD site comprising the VD component initiating the service request;
- and
- prioritizing, by the VDI management and monitoring system, the plurality of service requests based on the user experience index for each of the plurality of service requests.
A system for determining a prioritization of a plurality of service requests in a virtual desktop infrastructure (VDI), the system comprising:
- at least one processor;
- and
- a memory for storing instructions that, when executed by the at least one processor, cause the at least one processor to perform operations comprising:
- receiving the plurality of service requests from a plurality of virtual desktop (VD) components distributed across one or more VD sites, wherein a service request of the plurality of service requests comprises of alerts and events pertaining to a fault in the VDI;
- for each of the plurality of service requests, determining a user experience index for a service request based on a weightage tree for a VD component initiating the service request and a weightage of a VD site comprising the VD component initiating the service request;
- and
- prioritizing the plurality of service requests based on the user experience index for each of the plurality of service requests.
A non-transitory computer-readable medium storing instructions for determining a prioritization of a plurality of service requests in a virtual desktop infrastructure (VDI), wherein upon execution of the instructions by one or more processors, the processors perform operations comprising:
- receiving the plurality of service requests from a plurality of virtual desktop (VD) components distributed across one or more VD sites, wherein a service request of the plurality of service requests comprises of alerts and events pertaining to a fault in the VDI;
- for each of the plurality of service requests, determining a user experience index for a service request based on a weightage tree for a VD component initiating the service request and a weightage of a VD site comprising the VD component initiating the service request;
- and
- prioritizing the plurality of service requests based on the user experience index for each of the plurality of service requests.
Dependencies are inferred from the claim text.