Contact availability prediction

A system for providing a prediction of a future availability of a contact, comprising:

• a processing unit;
• and
• a memory including computer readable instructions, which when executed by the processing unit, causes the system to be operable to:
• retrieve telemetry data from a messaging service, wherein the telemetry data relates to usage of the messaging service by the contact;
• generate one or more predictions of future availability of the contact based on the telemetry data, each prediction identifying a respective time period when the contact is next available and a respective confidence score indicating a likelihood that the contact will be available within the respective time period;
• select one of the generated one or more predictions of future availability of the contact based on the respective confidence score;
• and
• transmit the selected prediction of future availability of the contact to the messaging service for display on a messaging client.

A computer readable storage device including computer readable instructions, which when executed by a processing unit, performs steps for providing a prediction of a future availability of a contact, comprising:

• retrieving telemetry data from a messaging service, wherein the telemetry data relates to usage of the messaging service by the contact;
• generating a predictive model based on the telemetry data;
• generating one or more predictions of future availability of the contact based on results of the predictive model, each prediction identifying a respective time period when the contact is next available and a respective confidence score indicating a likelihood that the contact will be available within the respective time period;
• selecting one of the generated one or more predictions of future availability of the contact based on the respective confidence score;
• and
• transmitting the selected prediction of future availability of the contact to the messaging service for display on a messaging client.