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US 10,542,146 B2Granted
Next generation emergency call routing over diverse networks
OwnerDonald Lee Fergusoninventor
Life of this patent
Estimating the term…
Abstract
Methods and systems for routing calls include determining location information identifying a location of a caller. A destination for a call from the caller is determined based on the location information and a geographic service area of the destination. The call is routed to the destination.
Claims17
A method for routing calls, comprising:
- determining location information identifying a location of a caller;
- determining a plurality of media types within a call from the caller;
- determining a plurality of emergency service providers for a call from the caller based on the location information, a geographic service area of the emergency service providers, and the determined plurality of media types;
- and
- routing the call to the emergency service providers, with different subsets of data within the call, corresponding to respective determined media types, being routed to different emergency service providers from the determined plurality of emergency service providers.
2 more elements
A non-transitory computer readable storage medium comprising a computer readable program for routing calls, wherein the computer readable program when executed on a computer causes the computer to perform the steps of:
- determining location information identifying a location of a caller;
- determining a plurality of media types within a call from the caller;
- determining a plurality of emergency service providers for a call from the caller based on the location information, a geographic service area of the emergency service providers, and the determined plurality of media types;
- and
- routing the call to the emergency service providers, with different subsets of data within the call, corresponding to respective determined media types, being routed to different emergency service providers from the determined plurality of emergency service providers.
2 more elements
A call routing system, comprising:
- an incoming interface configured to receive a call from a caller through a communication service provider;
- an outgoing interface configured to send the call to a network having one or more call destinations;
- a location module configured to determine location information identifying a location of the caller;
- a routing module comprising a processor configured to determine a plurality of media types within the call, to determine a plurality of emergency service providers for the call based on the location information, a geographic service area of the emergency service providers, and the determined plurality of media types, and to route the call to the emergency service providers using the outgoing interface, with different subsets of data within the call, corresponding to respective determined media types, being routed to different emergency service providers from the determined plurality of emergency providers.
1 more element
Dependencies are inferred from the claim text.