Systems and methodologies for defining and scheduling custom actions as cloud operations

A method comprising:

• receiving a definition of a custom action comprising executable instructions for performing a set of one or more maintenance operations for a cloud service;
• registering the definition of the custom action with a graphical user interface object;
• publishing the custom action to a first subset of users of a plurality of users that manage a plurality of resources used to implement a multi-tenant cloud service;
• presenting, to at least one user in the first subset of users, the graphical user interface object concurrently with one or more graphical representations of a first subset of resources of the plurality of resources used to implement the multi-tenant cloud service;
• receiving, through the graphical user interface object, selection of the custom action;
• responsive at least to receiving, through the graphical user interface object, selection of the custom action, performing the set of one or more maintenance operations on two or more resources from the first subset of resources of the plurality of resources used to implement the multi-tenant cloud service, including at least a first resource supporting a first tenant of the multi-tenant cloud service and a second resource supporting a second tenant of the multi-tenant cloud service.

One or more non-transitory computer-readable media storing instructions which when executed by one or more hardware processors cause:

• defining, within a particular time window, a plurality of waves for performing a set of scheduled maintenance operations on a set of target resources, the plurality of waves including a first wave associated with a first subset of target resources from the set of target resources and a second wave associated with a second subset of target resources from the set of target resources;
• performing a first subset of scheduled maintenance operations from the set of scheduled maintenance operations on two or more target resources from the first subset of target resources that are associated with the first wave;
• determining whether a rate of success for performing the first subset of scheduled maintenance operations from the set of scheduled maintenance operations satisfies a threshold, wherein the threshold is determined based at least in part on a maintenance backlog for the set of target resources and wherein the first wave is classified as a success even if at least one maintenance operation in the set of scheduled maintenance operations has failed;
• determining, based at least in part on the rate of success for performing the first subset of scheduled maintenance operations from the set of scheduled maintenance operations satisfies the threshold, whether to perform a second subset of scheduled maintenance operations from the set of scheduled maintenance operations on two or more target resources from the second subset of target resources that are associated with the second wave.