Relationship-centric portals for communication sessions

An apparatus for providing relationship-centric resources to users during a communication session, the apparatus comprising:

• communication logic implemented in a hardware-based system, wherein the communication logic is configured to:
• establish a communication session between a phone operated by a first user and a call center operated by a second user, wherein the communication logic is a third party with respect to the phone and the call center;
• autonomously determine an intersection of mutual topics of interest between the first and second users of the phone and call center utilizing a lookup table, in real-time during the communication session between the first and second users of the phone and call center, by cross-referencing, after the communication session has begun and independent of being initiated by the first and second communication devices, sets of interests for the first and second users stored in the lookup table;
• determine a content descriptor for the communication session between the first and second users of the phone and call center, wherein the content descriptor describes a nature of the communication session between the first and second users;
• identify content to present to the first and second users of the phone and call center in response to determining that the content meets the content descriptor and that the content is related to a mutual topic of interest between the first and second users of the phone and call center, wherein the determination of relatedness is based on a cross reference between the content and the mutual topic of interest;
• check the lookup table for a digital storage location of the identified content;
• retrieve the identified content from the digital storage location specified in the lookup table;
• send the retrieved content to a computer associated with the phone to display the retrieved content, which meets the content descriptor, on a first display of a computer that is authorized to be used by the first user of the phone;
• and
• send the retrieved content to be displayed on a second display at the call center, wherein the displaying on the second display at the call center is simultaneous with the displaying on the first display of the computer authorized to be used by the first user of the phone during the communication session;
• wherein the content descriptor is dynamically generated in response to changes to the nature of the communication session between the first and second users of the first and second communication devices.

A computer-readable storage device encoded with a computer program, the computer program comprising computer executable instructions which, when executed on a processor within a computer, are configured for:

• establishing a communication session between a first communication device operated by a first user and a second communication device operated by a second user, wherein the communication logic is a third party with respect to the first communication device and the second communication device;
• autonomously determining an intersection of mutual topics of interest between the first and second users of the first and second communication devices utilizing a lookup table, in real-time during the communication session between the first and second users of the first and second communication devices, by cross-referencing, after the communication session has begun and independent of being initiated by the first and second communication devices, sets of interests for the first and second users stored in the lookup table;
• determining a content descriptor for the communication session between the first and second users of the first and second communication devices, wherein the content descriptor describes a nature of the communication session between the first and second users of the first and second communication devices;
• identifying content to present to the first and second users of the first and second communication devices in response to determining that the content meets the content descriptor and that the content is related to a mutual topic of interest between the first and second users of the first and second communication devices, wherein the determination of relatedness is based on a cross-reference between the content and the mutual topic of interest;
• checking the lookup table for a digital storage location of the identified content;
• retrieving the identified content from the digital storage location specified in the lookup table;
• and
• simultaneously displaying, during the communication session, the retrieved content both on a first display at the first communication device and on a second display at the second communication device;
• wherein the content descriptor is dynamically generated in response to changes to the nature of the communication session between the first and second users of the first and second communication devices.