Provisioning hybrid services

A non-transitory computer readable medium storing machine readable instructions comprising:

• a portal application interface to access and provision hosted services configured to operate in a hosted system of a hybrid unified communications system, the hybrid system also including at least one premise-based system;
• and
• a connection management service (CMS) to store CMS provisioning data in a hosted configuration database of the hosted system in response to a user input via the portal application interface to configure a given premise trunk group of the premise-based system for operation in the hybrid system, the CMS further to provision a session border controller to control at least one connection between the given premise trunk group and a hosted trunk group of the hosted system based on the CMS provisioning data, the CMS to update the hosted configuration database to configure the hosted trunk group and causing premise configuration data for the given premise trunk group to be stored in the premise-based system based on the CMS provisioning data,
• wherein, in response to another user input via the portal application interface, the CMS is further configured to store CMS premise site parameters for the given premise trunk group for a selected premise site in the CMS provisioning data, the CMS premise site parameters specifying at least one switch in the selected premise site that is to connect to the session border controller for communications with resources in the hosted trunk group via the session border controller.

A hybrid communication system comprising:

• at least one premise-based system includes a portal to access and provision hosted services operating in a multi-tenant hosted system of the hybrid unified communications system;
• the hosted system includes a hosted configuration manager to control configuration and provisioning of hosted resources in the hosted system, the hosted configuration manager including a connection management service (CMS), which is enabled for the premise-based system, to store CMS provisioning data in a hosted configuration database of the hosted system in response to a user input provided via the portal to configure a given premise trunk group of the premise-based system for operation in the hybrid system;
• a session border controller configured to control at least one connection between the given premise trunk group and a hosted trunk group of the hosted system based on provisioning of the session border controller based on the CMS provisioning data, the CMS updating the hosted configuration database to configure the hosted trunk group and causing premise configuration data for the given premise trunk group to be stored in the premise-leased system based on the CMS provisioning data, and
• a premise synchronization communication link to provide an authenticated connection between a premise configuration manager of the premise-based system and the hosted configuration manager of the hosted system, wherein the premise configuration data, which is stored in response to provisioning the CMS, is pulled from the hosted configuration database via the premise synchronization communication link, the premise configuration database defining user parameters and premise configuration data for a CMS premise site that includes the given premise trunk group.