Multi-functional integrated communications system application for user transactions

A computer-implemented method comprising:

• receiving, by a server, via a facility customer application executing on a computing device of a first user from a plurality of users during a first session on a channel within a communication platform, a user request from the first user,
• wherein the facility customer application is configured to receive user requests from the user computing device and transmit the user request to at least one of a bot of the server and a facility management application,
• wherein the user request comprises at least a first user attribute and an order value associated with the user request, and
• wherein the communication platform is configured to:
• receive, from the facility customer application, the user requests and route the user request to the bot of the server via a bot connector, and
• receive, from a facility computing system, a message corresponding to the user request, the facility computing system comprising a user interface of the facility management application on a facility of a plurality of facilities computing device,
• wherein the user interface is configured to receive data associated with the facility;
• and
• transmitting, by the server, the user request to the facility computing system of the facility;
• upon transmitting the user request, receiving, by the server, an approval from the facility computing system of the facility;
• transmitting, by the server, to the computing device of the first user, during a second session on the channel within the communication platform, the message corresponding to the user request comprising a notification that the user request has been approved;
• updating, by the server, a plurality of data records within a data store configured to store data records containing information about a plurality of facilities, the plurality of users, and a queue dataset associated with each facility comprising at least one user,
• wherein the queue dataset is a data record representing a queue of the plurality of users at a facility of the plurality of facilities,
• wherein the queue dataset comprises an identifier for each user within the queue dataset corresponding an order value of the user,
• wherein the queue dataset is sorted, by the server, in accordance with the order value of each user;
• wherein the server updates and re-sorts the queue dataset upon receiving the approval from the facility computing system;
• receiving, by the server, from the first user, during a third session on the channel within the communication platform, a request for a queue dataset modification,
• wherein the request comprises a request to modify the data record associated with the first user within the queue dataset;
• upon receiving the request for modification, transmitting, by the server, to the plurality of users, on the channel within the communication platform, a facility identifier, the order value corresponding to the queue dataset associated with the first user, and a first sorting value corresponding to a ranking of the first user in the queue of plurality of users having the first user attribute;
• upon receiving a second user request from a second user, via the bot of the facility customer application executing on a computing device of the second user and during a fourth session on the channel within the communication platform, updating, by the server, the data record of the queue dataset associated with the first user by modifying the data record associated with the first user to be associated with the second user;
• transmitting, by the server, the updated queue dataset to the facility computing system, whereby the server causes the user interface associated with the facility management application executing on at least one facility computing device to display a notification comprising identification of the second user and the modified queue dataset;
• and
• transmitting, by the server, via the bot of the facility customer application executing on the computing device of the second user and during the fourth session on the channel within the communication platform, a notification to the second user, wherein the notification contains the modified queue dataset wherein the server only modifies the data record associated with the first user within the queue dataset one time.