Integrated service support tool across multiple applications

A computer-implemented method for an integrated support interface across multiple different software applications including executing instructions stored on a non-transitory computer-readable storage medium, the method comprising:

• receiving user input from the integrated support user interface;
• interfacing with a plurality of multiple different software applications and receiving, from at least one of the software applications, an application context, a user role, and a system context;
• mapping existing received user input to at least one support ticket and enabling a chat with a user operating on an internal support system and enabling a search of a customer support system for information related to the at least one support ticket, the application context, the user role and the system context for display of results from the customer support system on the integrated support user interface;
• connecting to an external support system that is separate from the internal support system and mapping the at least one support ticket and the chat with the user operating on the internal support system to the external support system;
• and
• displaying the results on the integrated support user interface.

A computer program for an integrated support interface across multiple different software applications, the computer program product being tangibly embodied on a non-transitory computer-readable storage medium and comprising instructions that, when executed by at least one computing device, are configured to cause the at least one computing device to:

• receive user input from the integrated support user interface;
• interface with a plurality of multiple different software applications and receive, from at least one of the software applications, an application context, a user role and a system context;
• map existing received user input to at least one support ticket and enable a chat with a user operating on an internal support system and enable a search of a customer support system for information related to the at least one support ticket, the application context, the user role and the system context for display of results from the customer support system on the integrated support user interface;
• connect to an external support system that is separate from the internal support system and map the at least one support ticket and the chat with the user operating on the internal support system to the external support system;
• and
• display the results on the integrated support user interface.