Selective enforcement of privacy and confidentiality for optimization of voice applications

A computer program product, the computer program product comprising one or more computer readable storage media and program instructions stored on the one or more computer readable storage media, the program instructions comprising instructions to:

• identify a plurality of protected pieces from a conversation, wherein each protected piece in the plurality of protected pieces corresponds to a portion of the conversation that includes sensitive information;
• determine that a protected piece is associated with a particular type of sensitive information based, at least in part, on a confidence score assigned to the protected piece exceeding a given threshold level;
• determine that a first portion of the conversation corresponding to a first protected piece overlaps with a second portion of the conversation corresponding to a second protected piece;
• determine that a first type of protection action for the first protected piece and a second type of protection action for the second protected piece are incompatible;
• and
• perform, based on the first protection action for the first protected piece having a higher confidence score than the second protection action for the second protected piece, the first type of protection action for both the first protected piece and the second protected piece to form a modified conversation, wherein the modified conversation is devoid of the sensitive information.

A computer system comprising:

• one or more computer processors;
• one or more computer readable storage media;
• computer program instructions;
• the computer program instructions being stored on the one or more computer readable storage media for execution by the one or more computer processors;
• and
• the computer program instructions comprising instructions to:
• identify a plurality of protected pieces from a conversation, wherein each protected piece in the plurality of protected pieces corresponds to a portion of the conversation that includes sensitive information;
• determine that a protected piece is associated with a particular type of sensitive information based, at least in part, on a confidence score assigned to the protected piece exceeding a given threshold level;
• determine that a first portion of the conversation corresponding to a first protected piece overlaps with a second portion of the conversation corresponding to a second protected piece;
• determine that a first type of protection action for the first protected piece and a second type of protection action for the second protected piece are incompatible;
• and
• perform, based on the first protection action for the first protected piece having a higher confidence score than the second protection action for the second protected piece, the first type of protection action for both the first protected piece and the second protected piece to form a modified conversation, wherein the modified conversation is devoid of the sensitive information.