Information processing apparatus installing/uninstalling printer driver for performing remote support for printing data by a second information processing apparatus via a relay apparatus
AssigneeCanon Kabushiki Kaisha
InventorKenta Fukushima
Life of this patent
Estimating the term…
Abstract
A communication processor of a user PC establishes a connection with a relay server to receive remote support by an operator PC, and installs in the user PC a printer driver for performing a print instruction to a printer driver of the operator PC from the user PC. The communication processor of the user PC transmits, via the relay server, print data generated by the printer driver of the user PC to the operator PC, for printing by the printer driver of the operator PC. The communication processor of the user PC uninstalls the printer driver from the user PC in accordance with the connection with the relay server being disconnected.
Claims7
A first information processing apparatus operable to communicate, via a relay server, with a second information processing apparatus operable to perform remote support of an apparatus, the first information processing apparatus comprising:
- a memory storing instructions;
- and
- a processor executing the instructions causing the first information processing apparatus to:
- establish a connection with the relay server to receive the remote support by the second information processing apparatus;
- install on the first information processing apparatus a first printer driver for transmitting, from the first information processing apparatus, data to be a print target of a second printer driver of the second information processing apparatus;
- transmit data generated by the first printer driver to the second information processing apparatus via the relay server;
- perform a first setting for uninstalling the first printer driver when a connection with the relay server is disconnected;
- and
- in a case where the first setting is made, uninstall the first printer driver from the first information processing apparatus, in accordance with the connection with the relay server being disconnected.
A method executed in a first information processing apparatus operable to communicate, via a relay server, with a second information processing apparatus operable to perform remote support of an apparatus, the method comprising:
- establishing a connection with the relay server to receive the remote support by the second information processing apparatus;
- installing on the first information processing apparatus a first printer driver for transmitting, from the first information processing apparatus, data to be a print target of a second printer driver of the second information processing apparatus;
- transmitting data generated by the first printer driver to the second information processing apparatus via the relay server;
- performing a first setting for uninstalling the first printer driver when a connection with the relay server is disconnected;
- and
- in a case where the first setting is made, uninstalling the first printer driver from the first information processing apparatus, in accordance with the connection with the relay server being disconnected.
A non-transitory computer readable storage medium on which is stored a computer program for making a computer execute a method in a first information processing apparatus operable to communicate, via a relay server, with a second information processing apparatus operable to perform remote support of an apparatus, the program comprising code to execute:
- establishing a connection with the relay server to receive the remote support by the second information processing apparatus;
- installing on the first information processing apparatus a first printer driver for transmitting, from the first information processing apparatus, data to be a print target of a second printer driver of the second information processing apparatus;
- transmitting data generated by the first printer driver to the second information processing apparatus via the relay server;
- performing a first setting for uninstalling the first printer driver when a connection with the relay server is disconnected;
- and
- in a case where the first setting is made, uninstalling the first printer driver from the first information processing apparatus, in accordance with the connection with the relay server being disconnected.
Dependencies are inferred from the claim text.